Box Office Associate

Baylor University•Waco, TX

About The Position

The Department of Theatre Arts seeks a Box Office Associate to support its day-to-day operations and assist the Box Office Manager and Department Office Manager. The role combines box office, administrative, marketing, and social media duties. The successful candidate will be detail-oriented, creative, provide excellent customer service, and work well in a team environment. A high school diploma and one year of relevant experience are required. A bachelor’s degree and three years of relevant work experience are preferred; education and work experience may be considered in lieu of one another. Applicants must currently be authorized to work in the United States on a full-time basis. Some nights and weekends are required for box office coverage during mainstage shows.

Requirements

High school diploma.
One year of relevant experience.
Currently authorized to work in the United States on a full-time basis.
Detail-oriented, creative, and able to provide excellent customer service.
Ability to work well in a team environment.
Proficiency or willingness to self-teach Adobe Suite applications: Photoshop, InDesign, Lightroom, and Premiere.
Proficiency with Microsoft Office applications, specifically Word and Excel.

Nice To Haves

Prior box office and administrative experience.
Prior marketing and social media experience.
Bachelor’s degree and three years of relevant work experience; education and work experience may be considered in lieu of one another.
Knowledge of Canva, Hootsuite, and MailChimp.

Responsibilities

Assist with marketing, including designing materials, developing social media and email campaigns, and updating the website.
Greet and assist visitors to the box office.
Assist the Box Office Manager with job-related tasks, including financial reporting.
Manage events using internet-based software such as Paciolan and EPIC.
Answer phone inquiries relating to Baylor Theatre.
Take and process individual and group ticket orders during regular business hours.
Sell season tickets and manage renewals and changes to season ticket orders.
Handle cash, credit, and check transactions for the box office.
Maintain databases for patron relations, advertising, and events.
Help run the box office for mainstage shows, including working the box office and training house managers; this includes some nights and weekends.
Assist house managers with patrons during show runs.
Assist with other hosted events in the theatres.
Collaborate with departmental faculty and staff on event management and planning.
Perform administrative functions to support efficient front-office operations.
Perform other duties as assigned to support Baylor's mission.
Comply with University policies.
Maintain regular and punctual attendance.