Box Office Host

Flix Brewhouse•Oklahoma City, OK

6d•$10 - $12•Onsite

About The Position

Box Office Hosts welcome cinema guests and maintain extensive knowledge of the show schedule, seating chart, sales, marketing efforts, loyalty program, and other operational programs. The role focuses on exceeding guest satisfaction by providing personal attention and excellent service, listening to concerns, apologizing with empathy, finding solutions, and following through to resolve guest problems. The host sells and tickets guests, helps them understand their buying choices, and provides information about current and upcoming movies, menu items, prices, and marketing programs. Hosts use point-of-sale terminals and company sales procedures, handle cash accurately, and help guests find their seats. They maintain a professional appearance in company uniform, keep their workstations and designated cinema areas clean, and care for cinema equipment. The position requires a warm, upbeat and collaborative approach, the ability to work calmly under pressure, and availability for some nights and weekends.

Requirements

Excellent verbal communication skills and a warm, inviting personality.
Ability to multitask while remaining personable and detail-oriented.
Ability to take direction, develop, and work in a team environment.
Ability to work calmly and effectively under pressure.
Accountability, self-motivation, organization, and problem-solving skills.
Commitment to quality movie-going and brewpub service and menu knowledge.
Ability to work some nights and weekends.
Ability to speak and hear.
Close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to stand and walk for long periods; reach, bend, and stoop.
Ability to frequently lift up to 35 lbs. and occasionally lift or move 50 lbs.

Responsibilities

Greet guests with a pleasant, upbeat attitude and thank guests as they leave.
Answer telephone calls politely and promptly.
Refer guest complaints and concerns to management urgently.
Sell tickets and accurately control ticketing and guest seating.
Know the storylines of current and upcoming movies and the cinema’s marketing programs.
Know the menu items offered and their prices, and inform guests of their buying choices.
Use positive upselling and suggestive-selling practices.
Receive payments and provide correct change for each sale.
Use point-of-sale terminals for every sale and learn company procedures for using sales terminals.
Accurately control money in assigned cash drawers.
Wear the company uniform and maintain a professional appearance.
Maintain a clean workstation and clean designated areas each shift, along with other areas as directed by management.
Care for the cinema and its equipment.
Assist guests to the fullest extent possible.
Listen to guest problems, respond with empathy, find solutions, and follow through.