Box Office Host

Flix Brewhouse•Frisco, TX

6d•$10 - $12•Onsite

About The Position

Box Office Hosts welcome cinema guests and maintain extensive knowledge of the show schedule, seating chart, sales, marketing efforts, loyalty program, and other operational programs. The role focuses on exceeding guest satisfaction by providing personal attention, taking ownership of excellent service, and resolving guest concerns with empathy, solutions, and follow-through. The Box Office Host makes ticket buying easy, helps guests navigate the cinema, and provides information about movies, seating, menu items, prices, and purchasing options. Hosts use the point-of-sale system and manage ticketing and cash accurately while maintaining a professional appearance and a clean workstation. They work in a cinema environment that may involve exposure to heat or cold from mechanical equipment and moderate to loud noise.

Requirements

Exceptional verbal communication skills and a warm, inviting personality.
Ability to multitask while remaining personable and detail-oriented.
Ability to take direction, develop, and work collaboratively in a team environment.
Ability to remain calm and perform job duties effectively under pressure.
Accountable, self-motivated, organized, and able to use problem-solving skills.
Commitment to quality movie-going and brewpub service and menu knowledge.
Ability to speak and hear; close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to stand and walk for long periods and to reach, bend, and stoop.
Ability to frequently lift up to 35 pounds and occasionally lift or move 50 pounds.
Availability for some nights and weekends.

Nice To Haves

Passion for movies and a positive attitude.

Responsibilities

Greet guests with a pleasant, upbeat attitude and thank guests as they leave.
Answer telephone calls politely and promptly.
Refer guest complaints and concerns to management urgently.
Sell tickets and accurately manage guest ticketing and seating.
Know storylines for current and upcoming movies and be familiar with marketing programs.
Know cinema menu items and prices, inform guests of purchasing choices, and use positive upselling and suggestive-selling practices.
Receive money, provide correct change, and accurately control assigned cash drawers.
Use the cinema's point-of-sale terminals for every sale and learn company procedures for using them.
Assist guests to the fullest extent possible.
Wear the company uniform and maintain a professional appearance.
Keep the workstation clean, clean designated areas each shift, and clean other areas as directed by management.
Care for the cinema and its equipment.
Take ownership of guest service and follow through on solutions to guest problems.