Bowling Center Staff

Viejas Casino & Resort•Matkwatay, CA

10d•Onsite

About The Position

The Bowling Center Staff will service the needs of multiple positions in the Bowling Center including the food service counter, the bowling registration desk, and overall floor service. This role involves serving guests, managing the registration desk, maintaining cleanliness, and ensuring guest satisfaction while adhering to company policies and safety standards.

Requirements

Must be 18 years of age or older.
High school diploma, GED or equivalent required.
Must obtain and maintain T.I.P.S. Certificates throughout employment.
Food Handler’s Certificate required.
California Responsible Beverage Service Training and Certification required upon hire.
2 or more years of experience working in a Bowling Center.
Basic knowledge of Microsoft Office, Word, Excel and Outlook.
Good verbal, written and interpersonal skills.
Must be flexible to work different shifts and days of the week including holidays.

Responsibilities

Serves beer to guests at bar while practicing alcohol consumption awareness, verifying age drinking limit, and refusing additional alcoholic beverages if needed. Escalates situations and issues/complaints to manager.
Oversees the registration desk including lane assignments, bowling shoe rental, entering orders into the Point of Sale (POS) system, and performing cash-handling procedures.
Greets and serves guests at tables throughout bowling/bar.
Keeps surrounding work area clear and free from trash, debris, glasses, plates, etc., including floors, walls, fixtures, table tops, counter tops, seats, and service areas.
Communicates with guests with a smile, demonstrates confidence, and encourages guests to feel unique and special, ensuring guests are completely satisfied with their service.
Cleans restrooms, including taking out the trash, cleaning mirrors and floors, and wiping down the sink.
Understands and practices good safety and sanitation procedures.
Stays current on various casino and VOC events and promotions to respond to customer inquiries.
Maintains a thorough knowledge of the menus to provide service to guests.
Adheres to all company and department policies, procedures, and standard operating guidelines.
Adheres to all hygiene and safety standards, ensuring a clean, safe, hazard-free work environment is maintained.
Performs all related and compatible duties as assigned.
Does not provide supervision to others.