Boutique Manager - New York

Bremont Watch Company • New York, NY

8d • Onsite

About The Position

Bremont is seeking an entrepreneurial, commercially driven Boutique Manager to lead its New York flagship boutique as a growing business and a key North American brand destination. The role combines exceptional luxury service with business development, sales leadership, and accountability for commercial growth. The Boutique Manager will lead sales performance and team development while building VIP clienteling and CRM practices, expanding the brand’s reach through private appointments, events, strategic partnerships, and targeted outreach across New York City and the Tri-State area. The role reports to the Brand President, North America, and represents Bremont as a senior brand ambassador.

The manager will own boutique performance and daily operations, develop client relationships and new business, lead and develop the team, and work with marketing, operations, and customer care teams to deliver a consistent client experience. The role includes flexible work as business needs require, including evenings, weekends, and off-site events. Standard weekly working hours are 40.

Requirements

• At least five years of experience in luxury retail or a relevant high-touch luxury hospitality environment, including team leadership experience.
• Demonstrated success inspiring, developing, and holding high-performing sales teams accountable for results.
• Strength in VIP clienteling, CRM management, relationship development, and long-term client retention.
• Experience planning and activating client events, local partnerships, outreach, and community engagement.
• Commercial judgment and confidence with sales planning, budgets, performance reporting, and retail KPIs.
• Entrepreneurial mindset and a record of generating business, building networks, and creating opportunities beyond walk-in traffic.
• Outstanding interpersonal, written, and presentation skills, with confidence engaging discerning clients and senior stakeholders.
• Strong organization and digital proficiency, including CRM and Microsoft Office tools, and adaptability in a fast-moving environment.

Nice To Haves

• An established luxury network in New York City and the wider Tri-State market.
• Passion for Bremont, craftsmanship, and product storytelling.
• Knowledge of the watch industry.

Responsibilities

• Own the boutique’s commercial performance, including sales targets, cost discipline, and a proactive business development plan.
• Generate business beyond walk-in traffic through prospecting, referrals, private appointments, and sustained client outreach.
• Cultivate and retain relationships with VIP clients, collectors, and high-value prospects.
• Embed a disciplined CRM culture, including accurate client profiles, segmentation, planned follow-up, and after-sales engagement.
• Lead measurable clienteling activity and use outreach, appointments, conversion, repeat purchasing, and client acquisition to identify opportunities.
• Develop a calendar of private events, collection previews, and client experiences with Marketing.
• Expand Bremont’s visibility across the Tri-State area through relationships with collectors, local businesses, luxury communities, and partners.
• Represent the brand at external events and networking opportunities, converting relationships into qualified introductions and opportunities.
• Assess event and partnership outcomes through attendance, qualified leads, CRM capture, follow-up, and resulting sales.
• Align local activities with brand priorities and positioning in collaboration with North America marketing and commercial teams.
• Recruit, coach, motivate, and retain a high-performing boutique team.
• Set individual and team objectives, monitor performance, address gaps, and recognize success.
• Lead by example on the sales floor, in VIP appointments, and at events, demonstrating professionalism and product storytelling.
• Report regularly to the Brand President, North America, on sales performance, clienteling, opportunities, risks, and action plans.
• Collaborate with North America operations, marketing, and customer care teams to deliver a seamless client experience.
• Maintain boutique presentation, visual merchandising, and product standards.
• Oversee daily operations, including scheduling, opening and closing, cash handling, security, stock management, and inventory accuracy.
• Coordinate prompt, thoughtful handling of service and repair requests with the Customer Care team.
• Respond to enquiries across email, phone, and digital channels, converting qualified leads into appointments and sales.
• Ensure compliance with applicable health, safety, security, confidentiality, and data protection requirements.
• Work flexibly as business needs require, including evenings, weekends, and off-site events.

Benefits

• Company-sponsored health insurance, dental insurance, and vision insurance.
• 16 days of PTO, including PTO, vacation, and sick days.
• 13 company holidays for the 2026 calendar year.
• Commission scheme and eligibility for a company bonus.
• 401(k) with company matching up to 2%, commencing after the introductory period.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed