General Manager – New York

OTH Hotels•Williamsburg, VA

14h

About The Position

The General Manager is responsible for the hotel’s overall leadership, strategic direction, and operational performance. The role oversees all departments to ensure exceptional guest experiences, strong financial results, and alignment with OTH Hotels Resorts’ brand standards and ownership expectations. The General Manager drives profitability through P&L management, revenue growth, cost control, and operational efficiency while fostering a high-performance culture focused on service excellence and team development. As the property’s primary leader and ambassador, the General Manager represents the hotel to guests, employees, ownership, and the local community. The role includes oversight of hotel operations, financial performance, guest experience, sales and business development, team development, property condition, compliance, risk management, and community and industry engagement. Travel may be required for industry events, trade associations, ownership meetings, and community functions. The physical requirements include frequently standing, walking, and moving throughout the property; occasionally lifting or carrying up to 75 pounds; and performing duties indoors and outdoors.

Requirements

Bachelor’s degree required in Hospitality, Business Administration, or a related field.
At least 10 years of progressive leadership experience in hospitality, including prior executive-level experience such as Director of Operations or Hotel Manager of a large or full-service property.
Proven success in P&L management, financial performance, and operational leadership.
Strong executive leadership and team-building capabilities.
Advanced financial acumen and P&L management experience.
Excellent communication, negotiation, and interpersonal skills.
Strategic thinking and business development expertise.
Proven ability to drive revenue growth and operational efficiency.
Strong guest relations and VIP engagement skills.
Expertise in talent development, coaching, and succession planning.
High level of accountability, professionalism, and decision-making ability.
Commitment to upholding company values, vision, and operational excellence.
Ability to stand, walk, and move throughout the property frequently; occasionally lift or carry up to 75 pounds; and perform duties indoors and outdoors.

Nice To Haves

Advanced degree or equivalent experience.
Industry certifications such as CHA, CHRM, or similar.

Responsibilities

Provide overall leadership and direction for all hotel operations, including Rooms, Food & Beverage if applicable, Sales, Maintenance, and Administrative functions.
Ensure operational excellence across departments in alignment with brand standards and ownership expectations.
Develop and execute strategic plans to achieve property goals and performance targets.
Oversee daily operations to ensure efficiency, consistency, and guest satisfaction.
Take full responsibility for property Profit & Loss performance; develop budgets, forecasts, and financial plans to achieve revenue and profitability goals.
Monitor labor costs, expenses, and operational efficiencies, and drive revenue generation and cost-control initiatives.
Ensure exceptional guest satisfaction and service delivery; resolve escalated guest concerns and oversee VIP relations.
Champion hospitality excellence and continuous improvement, monitor guest feedback, and implement service enhancements.
Partner with sales and revenue teams to drive occupancy and revenue growth; support marketing initiatives and business development.
Build and maintain relationships with key accounts, partners, and community stakeholders.
Recruit, develop, train, and retain high-performing leaders and staff; establish accountability standards and performance expectations.
Oversee succession planning and leadership development, and foster a positive, inclusive, high-performance culture.
Oversee property condition, preventive maintenance programs, and capital improvement projects; ensure physical condition and brand compliance.
Coordinate with engineering and external vendors for repairs and upgrades.
Ensure compliance with local, state, and federal regulations, including safety, health, and zoning requirements.
Implement and enforce safety and security protocols and maintain adherence to company policies and brand standards.
Represent the hotel in the local community and professional organizations; build relationships with civic leaders, tourism boards, and business partners.
Attend industry events, trade associations, and hospitality conferences as required.