Boutique Facilitator, Saks Beverly Hills
About The Position
CHANEL is seeking a Boutique Facilitator to provide high standards of service and support operations across the boutique. This multifunctional generalist role assists sales associates and other boutique teams, helping maximize client-facing time and supporting all areas as needed. The facilitator is expected to be trained across boutique activities and to contribute to a seamless client experience through accurate transaction processing, operational support, and administrative assistance. The role requires an in-store presence to facilitate boutique opening and closing, receive inventory, and ship products in support of sales and optimal client service. The position requires a flexible schedule, including late nights, weekends, and some holidays. The anticipated hourly rate is $24.70 to $28.03. Total compensation may also include additional compensation, benefits, and perks.
Requirements
- Minimum one year of related experience.
- Minimum high school diploma.
- Able to lift 15 lbs.
- Must have a flexible schedule and be able to work late nights, weekends, and some holidays.
- Ability to thrive and collaborate in a team environment.
- Understanding of and passion for client experience.
- Excellent communication skills.
Nice To Haves
- Foreign language skills are preferred but not required.
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
- Curiosity and desire to learn and grow professionally within the world of CHANEL.
Responsibilities
- Accurately process sales to support a seamless client experience.
- Process customer receipts, refunds, and credits.
- Provide ongoing sales and service support as a CHANEL brand ambassador.
- Support incoming and outgoing shipments, inventory cycle counts, and daily re-ticketing.
- Assist Fashion Advisors with packaging.
- Support opening and closing registers and assist with cash and deposits.
- Oversee check refund procedures.
- Explain policies and transaction documents to clients as needed.
- Support accurate and complete client data capture.
- Bag, box, wrap, or gift-wrap merchandise according to CHANEL standards.
- Answer phone calls and handle administrative responsibilities to help resolve client issues promptly and professionally.
- Be present in-store to facilitate boutique opening and closing, inventory receiving, and product shipping.
Benefits
- Wellbeing resources, including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
- Family and caregiving benefits, including parental leave, fertility support, Milk Stork, and Care.com Membership.
- Paid time off that includes vacation, holiday, sick, and volunteer days.
- 401(k) and other incentives.
- Healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts for Health Care and Dependent Care, a Health Savings Account, and an Employee Assistance Program.
- Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
