Boutique Director - Somerset, MI

Chanel • Troy, MI

4d • Onsite

About The Position

CHANEL is seeking a Boutique Director to lead its Fragrance & Beauty boutique in Troy, Michigan. The director serves as the host of the boutique and is accountable for its people, client experience, brand presentation, business performance, and operations. The role requires an in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service that drives business results.

The director leads recruitment, onboarding, coaching, performance reviews, succession planning, and career development for boutique employees. They foster an inclusive, respectful, collaborative work environment and lead by example on the sales floor. The role also builds strong client relationships, resolves client concerns, develops the local client base, and drives sales through products, services, events, and omni-channel opportunities.

The director oversees visual merchandising, cleanliness, inventory and stock levels, scheduling, expenses, budgets, loss prevention, and operational reporting in partnership with the Assistant Manager and corporate teams. They represent CHANEL as a brand ambassador and build relationships with internal partners, vendors, and the local community.

Requirements

• At least 7 years of leadership experience.
• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Ability to handle multiple tasks and meet tight deadlines concurrently.
• Ability to lift 20 lbs. and stand for extended periods.
• Flexible schedule and ability to work late nights, weekends, and some holidays.
• Ability to be present in-store to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service.

Nice To Haves

• Bachelor’s degree preferred.
• Foreign language skills preferred but not required.
• Passion for CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.

Responsibilities

• Develop boutique staff through coaching, development plans, succession planning, career development, and annual reviews.
• Coach and support the team in product, service, and artistry skills to elevate the client experience.
• Facilitate regular team communication about promotions, performance, corporate initiatives, and other important topics.
• Address employee issues professionally and in accordance with CHANEL policies, partnering with HR as needed.
• Lead recruitment and retention for all team positions, including freelancers, and ensure effective onboarding for new hires.
• Foster a positive, inclusive, respectful, and collaborative working environment free of discrimination and harassment.
• Lead by example on the sales floor and assume overall leadership and decision-making responsibility for the boutique.
• Use an omni-channel approach to drive sales to fashion boutiques and CHANEL.com where appropriate.
• Build relationships with internal Fashion Boutique personnel and external mall or center vendors.
• Deliver memorable in-store and after-sales experiences and foster personalized client relationships.
• Resolve client situations in line with company philosophy, policies, and standards, and meet corporate voice-of-client standards.
• Attend seasonal seminars hosted by Education Executives and corporate meetings.
• Model brand image expectations, maintain hygiene and visual merchandising standards, and promote cleanliness, organization, and attention to detail.
• Achieve sales objectives using products, services, and events; set goals for sales, KPIs, clienteling, service behaviors, and CRM.
• Use client data to retain, recruit, and grow returning clients, and develop initiatives and locally relevant events to grow the client base and sales.
• Monitor industry, local trends, and competitive activity; network to identify strategic growth opportunities in the community.
• Manage merchandise stock levels and communicate stock issues to corporate.
• Oversee operational tasks in partnership with the Assistant Manager.
• Prepare weekly recaps of store performance and events for timely submission.
• Monitor store expenses, personnel costs, and operating budgets, and work to reduce costs.
• Promote and oversee loss prevention, physical security, cash controls, inventory management, inter-store communication, and loss-prevention audits.
• Optimize staff scheduling and floor coverage with the Assistant Manager, and coordinate schedule requests, paid time off, holidays, overtime, and leave processing with HR/Payroll.

Benefits

• Wellbeing resources, including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a wellbeing fund.
• Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership.
• Paid time off policies covering vacation, holidays, sick time, and volunteer days.
• 401(k) and other incentives.
• Medical, dental, and vision coverage; MDLIVE virtual care; One Medical; flexible spending accounts for health care and dependent care; health savings account; and employee assistance program.
• Life insurance, accidental death and dismemberment coverage, short-term disability, long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
• Potential variable pay, bonus potential, benefits, and/or perks as components of total compensation.
• Employee Resource Groups and annual time off encouraged for volunteering through CHANEL Community.
• CHANEL matches employee donations to select charitable organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed