Bourbon Steak Greeter

TB ISLE RESORT LP • Aventura, FL

26d • Onsite

About The Position

The Bourbon Steak Host/Hostess ensures guest arrival and seating occur in a timely and efficient manner. This role sets the tone for the guest experience by greeting guests warmly and using their names. The Host/Hostess anticipates service needs by asking questions, observing and listening to guest preferences, and responding whenever possible. The position requires a professional demeanor suited to a luxury environment and the ability to work in a fast-paced setting.

Requirements

• High school diploma or GED.
• Ability to communicate in English.
• Basic computer knowledge, including Micros or other POS systems.
• Experience with the OpenTable reservation system.
• Must meet the state’s minimum legal age to serve alcohol.
• Ability to work flexible schedules, including holidays and weekends, and perform multiple tasks.
• Knowledge of basic food-handling policies and procedures, food preparation and presentation techniques and equipment, storage and handling techniques, proper chemical handling, and sanitation standards.
• Ability to work in a fast-paced environment.
• Physical ability to lift, pull, and push items weighing up to 50 pounds, and to stand, walk, reach, and bend throughout the shift.

Nice To Haves

• Experience working in a luxury restaurant.
• Previous food and beverage experience in a luxury hotel environment.
• Ability to communicate in a second language.

Responsibilities

• Greet and acknowledge each guest promptly, using names and the hotel greeting standard.
• Maintain knowledge of the hotel layout, restaurant station breakdowns, and table numbers.
• Escort guests to their tables and introduce their servers.
• Answer the telephone according to hotel and restaurant standards.
• Perform side work assigned by management.
• Know and implement guest service standards and procedures.
• Communicate with guests, employees, and departments to help ensure guest needs are met.
• Check that menus are current, clean, plentiful, and wrinkle-free.
• Ensure place settings are appropriate and provide each guest with the items required by the standard setting.
• Maintain the cleanliness and condition of the work area.
• Report guest concerns to Restaurant Management.
• Thank guests upon departure, invite them to return, and wish them a fond farewell.
• Perform other reasonable duties as required by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED