Part Time Bourbon Educator - Heaven Hill Bourbon Experience
About The Position
The Bourbon Educator escorts individuals and groups on sightseeing tours at the Heaven Hill Bourbon Experience in Bardstown, Kentucky. The role hosts guided walking tours and tastings, sharing information about Heaven Hill products, heritage, and the bourbon industry. Educators engage visitors with relevant information and visual artifacts, answer questions, support visitor safety, and provide directions and other pertinent information. The position also includes greeting and registering visitors, distributing brochures, presenting audiovisual materials, explaining site processes, working in the retail store, and performing light janitorial duties. This is a part-time, onsite position requiring three workdays per week and every other weekend (Saturday and Sunday). Standard hours are 8:45 a.m.–5:00 p.m. Monday through Saturday and 11:45 a.m.–5:00 p.m. Sunday.
Requirements
- High school diploma or equivalent.
- At least 1 year of previous customer service, education, or related experience.
- Must be at least 21 years old.
- Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
- Knowledge of historical events and their causes, indicators, and effects on heritage and culture.
- Excellent oral communication skills and the ability to convey information effectively.
- Service orientation and an active interest in helping people.
- Basic knowledge of Microsoft Office software, including Excel and Outlook.
- Ability to work in a team and be a self-starter.
- Ability to work three days per week, including every other Saturday and Sunday.
- Ability to occasionally stand, walk, use hands and fingers to handle or feel objects and use a computer, and reach with hands and arms.
- Ability to occasionally lift and/or move up to 20 pounds.
Nice To Haves
- Some college coursework completed.
- Familiarity with bourbon knowledge and language.
Responsibilities
- Host guided walking tours and tastings at the Heaven Hill Bourbon Experience.
- Share information about products, heritage, and the bourbon industry, using visual artifacts and other offerings to engage visitors.
- Describe points of interest and respond to questions from tour participants.
- Escort individuals and groups on sightseeing tours and through places of interest.
- Provide educational facts that inform visitors’ curiosity.
- Monitor visitor activities to ensure compliance with establishment or tour regulations and safety practices.
- Provide directions and other pertinent information to visitors.
- Greet and register visitors, and issue any required identification badges or safety devices.
- Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
- Research topics such as site history and environmental conditions to plan appropriate expeditions, instruction, and commentary.
- Select travel routes and sites to visit based on knowledge of specific areas.
- Work in the retail store and perform light janitorial duties.
- Perform other duties as required.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
