Full Time Bourbon Educator - Heaven Hill Bourbon Experience

Heaven Hill Brands•Bardstown, KY

12d•Onsite

About The Position

The Bourbon Educator escorts individuals and groups on sightseeing tours at the Heaven Hill Bourbon Experience in Bardstown, Kentucky. The role hosts guided walking tours and tastings, sharing information about Heaven Hill products, heritage, and the bourbon industry. The position also includes working in the retail store and performing light janitorial duties. This is a full-time, onsite role. The standard schedule is 8:45 a.m.–5:00 p.m. Monday through Saturday and 11:45 a.m.–5:00 p.m. Sunday. Employees are required to work every other weekend, both Saturday and Sunday.

Requirements

High school diploma or equivalent.
At least 1 year of previous customer service, education, or related experience.
Must be at least 21 years old.
Knowledge of principles and processes for providing customer and personal services, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of historical events and their causes, indicators, and effects on heritage and culture.
Excellent oral communication skills and ability to convey information effectively.
Service orientation and actively looking for ways to help people.
Basic knowledge of Microsoft Office software, including Excel and Outlook.
Ability to work in a team and be a self-starter.

Nice To Haves

Some college coursework completed.
Familiarity with bourbon knowledge and language.

Responsibilities

Keep guests focused on the topic of interest while highlighting visual artifacts and other offerings.
Describe tour points of interest and respond to questions.
Escort individuals or groups on sightseeing tours and through places of interest, such as public buildings and visitor centers.
Educate visitors by providing facts that address their curiosity.
Monitor visitors’ activities to ensure compliance with establishment or tour regulations and safety practices.
Provide directions and other pertinent information to visitors.
Greet and register visitors and issue required identification badges or safety devices.
Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
Research topics such as site history and environmental conditions to plan appropriate expeditions, instruction, and commentary.
Select travel routes and sites to visit based on knowledge of specific areas.
Work in the retail store and perform light janitorial duties.
Perform other duties as required.