Full Time Bourbon Educator - Heaven Hill Bourbon Experience

Heaven Hill Brands•Bardstown, KY

12d•Onsite

About The Position

The Bourbon Educator escorts individuals and groups on sightseeing tours at the Heaven Hill Bourbon Experience in Bardstown, Kentucky. The role hosts guided walking tours and tastings, providing information about Heaven Hill products, heritage, and the bourbon industry. The position is full-time and onsite. Standard hours are 8:45 a.m.–5:00 p.m. Monday through Saturday and 11:45 a.m.–5:00 p.m. Sunday, with a requirement to work every other weekend (Saturday and Sunday). The role also includes working in the retail store and performing light janitorial duties.

Requirements

High school diploma or equivalent.
Previous work-related skill, knowledge, or customer service experience.
Must be at least 21 years old.
Knowledge of principles and processes for providing customer and personal services, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of historical events and their causes, indicators, and effects on heritage and culture.
Excellent oral communication skills and the ability to convey information effectively.
Service orientation and actively looking for ways to help people.
Basic knowledge of Microsoft Office software, including Excel and Outlook.
Ability to work in a team and be a self-starter.
Ability to work every other weekend (Saturday and Sunday).

Nice To Haves

Some college coursework completed.
Familiarity with bourbon knowledge and language.

Responsibilities

Keep guests focused on topics of interest while highlighting visual artifacts and other offerings.
Describe tour points of interest and respond to questions.
Escort individuals or groups on sightseeing tours and through places of interest.
Educate visitors by providing unique and important facts.
Monitor visitors’ activities to ensure compliance with establishment or tour regulations and safety practices.
Provide directions and other pertinent information to visitors.
Greet and register visitors, and issue required identification badges or safety devices.
Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
Research topics such as site history, environmental conditions, and clients’ skills and abilities to plan appropriate expeditions, instruction, and commentary.
Select travel routes and sites based on knowledge of specific areas.
Work in the retail store and perform light janitorial duties.
Perform all other duties as required.