Part Time Bourbon Educator - Heaven Hill Bourbon Experience

Heaven Hill Brands•Bardstown, KY

11d•Onsite

About The Position

The Bourbon Educator escorts individuals and groups on sightseeing tours at the Heaven Hill Bourbon Experience in Bardstown, Kentucky. The role hosts guided walking tours and tastings, providing information about Heaven Hill products, heritage, and the bourbon industry. It also includes work in the retail store and light janitorial duties. This is a part-time, onsite position requiring three days of work per week, including every other weekend (Saturday and Sunday). Standard hours are 8:45 a.m. to 5:00 p.m. Monday through Saturday and 11:45 a.m. to 5:00 p.m. on Sunday.

Requirements

High school diploma or equivalent.
At least one year of previous customer service, education, or related experience.
Must be at least 21 years old.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of historical events and their causes, indicators, and effects on heritage and culture.
Excellent oral communication skills and the ability to convey information effectively.
Service orientation and an active interest in helping people.
Basic knowledge of Microsoft Office software, including Excel and Outlook.
Ability to work as part of a team and be a self-starter.

Nice To Haves

Some college coursework completed.
Familiarity with bourbon knowledge and language.

Responsibilities

Share information that keeps guests focused on the topic while highlighting visual artifacts and other offerings.
Describe tour points of interest and respond to visitors’ questions.
Escort individuals or groups on sightseeing tours and through places of interest, including public buildings and visitor centers.
Educate visitors by providing engaging and informative facts.
Monitor visitors to ensure compliance with establishment or tour regulations and safety practices.
Provide directions and other pertinent information to visitors.
Greet and register visitors, and issue required identification badges or safety devices.
Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
Research topics such as site history and environmental conditions to plan suitable expeditions, instruction, and commentary.
Select travel routes and sites to visit based on knowledge of specific areas.
Work in the retail store and perform light janitorial duties.
Perform other duties as required.