Full Time Bourbon Educator - Heaven Hill Bourbon Experience

8d2a0f70-fce2-4884-8e67-b54237b33e87•Bardstown, KY

6h•Onsite

About The Position

The Bourbon Educator escorts individuals and groups on sightseeing tours at the Heaven Hill Bourbon Experience in Bardstown, Kentucky. The role hosts guided walking tours and tastings, sharing information about Heaven Hill products, heritage, and the bourbon industry. Educators engage guests, describe points of interest, answer questions, provide directions, and share historical and other relevant facts. They also help ensure visitor compliance with safety practices and tour regulations, greet and register visitors, distribute materials, present audiovisual content, and explain tour-site processes. The position also includes working in the retail store, light janitorial duties, and other duties as required. This is a full-time, onsite position. The standard schedule is 8:45 a.m.–5:00 p.m. Monday through Saturday and 11:45 a.m.–5:00 p.m. Sunday, with work required every other weekend (Saturday and Sunday).

Requirements

High school diploma or equivalent.
Previous work-related skills, knowledge, or customer service experience.
Must be at least 21 years old.
Knowledge of customer and personal service principles and processes, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
Knowledge of historical events and their causes, indicators, and effects on heritage and culture.
Excellent oral communication skills and the ability to convey information effectively.
Service orientation and an active interest in helping people.
Basic knowledge of Microsoft Office software, including Excel and Outlook.
Ability to work in a team and be a self-starter.

Nice To Haves

Some college coursework completed.
Familiarity with bourbon knowledge and language.

Responsibilities

Keep guests focused on topics of interest while highlighting visual artifacts and other offerings.
Describe tour points of interest and respond to group members’ questions.
Escort individuals or groups on sightseeing tours and through places of interest.
Educate visitors by sharing unique and important facts.
Monitor visitors’ activities to ensure compliance with establishment or tour regulations and safety practices.
Provide directions and other pertinent information to visitors.
Greet and register visitors and issue required identification badges or safety devices.
Distribute brochures, show audiovisual presentations, and explain establishment processes and operations at tour sites.
Research topics such as site history and environmental conditions to plan appropriate expeditions, instruction, and commentary.
Select travel routes and sites based on knowledge of specific areas.
Work in the retail store and perform light janitorial duties.
Perform other duties as required.