Bookseller - Temporary

Barnes & Noble•Jacksonville, NC

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the store’s presentation and efficient operation by unpacking and shelving deliveries, maintaining displays, and operating registers while providing professional customer service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, and willingness to learn. They receive training and are expected to become proficient in store operations, including using technology, merchandising, register operation, receiving and shelving products, locating items, supporting the café when needed, and following loss-prevention and de-escalation procedures. The position involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may also work in other stores when able and when needed to support the wider Cluster. With experience, they build knowledge of books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives. As they master the role’s skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability for shifts across early mornings to late evenings, weekends, and most holidays.
Positive, purposeful, energetic, hard-working, and reliable approach to assigned tasks.
Supportive and considerate behavior toward colleagues.
Cheerful, helpful customer service and willingness to go out of the way to assist customers.
Aptitude and willingness to learn new skills and store knowledge.
Ability to use registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect readers with appropriate books and products.
Maintain attractive store presentation, including displays, book sections, gifting, toys, and other product categories.
Operate registers quickly, competently, and reliably while providing professional customer service.
Unpack and receive deliveries and shelve products accurately and efficiently.
Use available information tools, BookMaster, and colleagues’ knowledge to locate books and other products.
Support the café team when needed.
Follow loss-prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or issues.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Maintain sections and backstock and help customers with their shopping.
Make effective book recommendations and share knowledge of sales initiatives and products with customers and colleagues.
Support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Maintain reliable attendance and help fill scheduling gaps when able.
Comply with company policies and procedures.

Benefits

Employee discount
Employee Assistance Program (EAP)
Sick pay
Paid time off, including paid maternity and parental leave (for employees scheduled at least 20 hours per week)
Company-paid holidays (for employees scheduled at least 20 hours per week)
Transit benefit (for employees scheduled at least 20 hours per week)
401(k) with company match (for employees scheduled at least 20 hours per week)
Comprehensive medical, dental, and vision benefits (for employees scheduled 30 hours or more per week)
Healthcare and dependent care spending accounts (for employees scheduled 30 hours or more per week)
Disability benefits (for employees scheduled 30 hours or more per week)
Life insurance (for employees scheduled 30 hours or more per week)
Tuition reimbursement (for employees scheduled 30 hours or more per week)