Bookseller - Temporary

Barnes & Noble•Asheville, NC

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the store’s presentation and efficient operation by unpacking and shelving deliveries, maintaining displays, and serving customers at the register in a friendly and professional manner. Booksellers are expected to maintain reliable attendance, be flexible when scheduling needs arise, approach work positively, support colleagues, provide cheerful customer service, and be willing to learn. They receive training in store operations, merchandising, technology, register use, receiving and shelving, product lookup, café support, loss prevention, and de-escalation. The work involves physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may support other stores in their cluster when able and needed. As they gain experience, Booksellers build knowledge across books and other store categories, maintain sections and backstock, recommend products, and help advance sales objectives. The role offers a path to Senior Bookseller as skills develop. Booksellers must comply with company policies and procedures. This position is temporary.

Requirements

Maintain reliable and punctual attendance for scheduled shifts.
Be flexible and responsive to store scheduling needs, including filling gaps when able.
Approach work positively and complete assigned tasks with purpose, energy, and reliability.
Be supportive and considerate of colleagues and helpful to the team.
Provide cheerful, helpful customer service.
Be willing and able to learn new skills and acquire store knowledge.
Use varied technology comfortably and efficiently.
Perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help them find books and other products.
Maintain attractive store presentation, including book displays, gifting, toys, and other product sections.
Unpack and receive deliveries and shelve products efficiently and accurately.
Operate registers quickly, competently, and reliably.
Use store technology, including registers, computers, tablets, programs, BookMaster, and other information tools.
Maintain store cleanliness, merchandising, sections, and backstock.
Make effective book and product recommendations to customers.
Support sales objectives and promote offerings such as Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Build and apply knowledge of books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Support the café team when needed.
Follow loss prevention procedures, identify theft or problematic behavior, use de-escalation techniques, and seek support for store issues.
Support other stores in the cluster when able and needed.
Comply with company policies and procedures.