Bookseller - PT

Barnes & Noble•San Francisco, CA

13d•Onsite

About The Position

A Bookseller is an integral member of the Barnes & Noble bookselling team, welcoming customers, answering questions, and helping readers find suitable books and products. The role also supports the store’s presentation and efficient operation by unpacking and shelving deliveries, tidying displays, and operating registers to provide quick, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and energetic approach to assigned work, consideration toward colleagues, cheerful customer service, willingness to learn, and enjoyment of bookselling. They work as part of a busy team and are trained to develop the operational competencies needed in the store. The position requires using store technology; maintaining merchandising, visual presentation, and cleanliness; operating registers; receiving and shelving deliveries; finding books and products using available information tools; assisting the café team when needed; and following loss-prevention and de-escalation procedures. Physical activity includes prolonged standing, repetitive bending, lifting, and extensive walking. Employees may work in other stores when able and needed to support the wider Cluster. As experience develops, Booksellers build knowledge of books and other store categories, maintain sections and backstock, recommend books, help customers shop, and support sales objectives and product launches. With demonstrated mastery of the role’s skills, Booksellers are expected to advance to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including availability that may support early mornings, late evenings, weekends, and most holidays.
Positive, energetic, and reliable approach to assigned work.
Supportive and considerate conduct toward colleagues.
Cheerful, helpful customer service.
Aptitude and willingness to learn new skills and knowledge.
Ability to use varied technology, including registers, computers, tablets, programs, and other tools comfortably and efficiently.
Ability to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

Welcome customers, answer questions, and help connect readers with appropriate titles and products.
Maintain attractive store presentation, merchandising, displays, and cleanliness.
Unpack and shelve deliveries and maintain sections and backstock efficiently and accurately.
Operate registers quickly, reliably, and professionally.
Use store technology and information tools, including BookMaster, to locate books and products.
Support the café team when needed.
Follow loss-prevention procedures, identify theft or problematic behavior, and seek support or use de-escalation techniques as appropriate.
Build knowledge of fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand products.
Make book recommendations and help customers throughout varied store sections.
Support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, products, and new releases.
Assist colleagues and fill scheduling gaps when able and responsive to store needs.
Comply with company policies and procedures.