Bookseller - PT

Barnes & Noble•Fremont, CA

About The Position

A Bookseller is an integral member of the bookstore team, welcoming customers, answering questions, and helping readers find suitable titles and products. The role also supports the store’s presentation and efficient operation by unpacking and shelving deliveries, maintaining displays, and serving customers at the register. Booksellers are expected to demonstrate reliable attendance, flexibility to support store scheduling needs, a positive and energetic approach, consideration for colleagues, cheerful customer service, and a willingness to learn. The position requires proficiency with store technology, merchandising, register operations, receiving and shelving, product lookup tools, and loss prevention procedures. Booksellers may also support the café team and, when needed and able, work at other stores in the wider cluster. As their knowledge develops, Booksellers build expertise across books and other store categories, maintain sections and backstock, make recommendations, and support sales objectives and new releases. The role is a step in a career path that can lead to Senior Bookseller. Employees must comply with company policies and procedures.

Requirements

  • Maintain reliable and punctual attendance for scheduled shifts.
  • Be flexible and responsive to store scheduling needs.
  • Approach work positively, energetically, purposefully, and reliably.
  • Be supportive and considerate of colleagues and consistently helpful to customers.
  • Show aptitude and willingness to learn new skills and acquire store knowledge.
  • Be comfortable and efficient using varied technology, including registers, computers, tablets, programs, and other tools.
  • Develop merchandising and visual merchandising skills.
  • Develop competence operating a register and supporting receiving, unpacking, and shelving.
  • Develop the ability to find books and products using personal knowledge, colleagues, BookMaster, and other available information tools.
  • Understand loss prevention procedures and de-escalation techniques.
  • Be able to perform prolonged standing, repetitive bending, lifting, and extensive walking.

Responsibilities

  • Welcome customers, answer questions, and help them find appropriate books and other products.
  • Maintain attractive store presentation, displays, cleanliness, and merchandising across books, gifting, toys, and other product categories.
  • Unpack and receive deliveries, then shelve products efficiently and accurately.
  • Operate registers quickly, professionally, and reliably.
  • Use store technology and information tools, including BookMaster, to locate books and products.
  • Support the café team when needed.
  • Understand and follow loss prevention procedures, identify theft or problematic behavior, and seek support when appropriate.
  • Build knowledge of books and other product categories and use it to maintain sections and backstock.
  • Make effective book and product recommendations to customers.
  • Support sales objectives and promote offerings such as Monthly Picks, Book of the Year, memberships, preorders, and new releases.
  • Support colleagues and fill scheduling gaps when able.
  • Comply with company policies and procedures.

Benefits

  • Employee discount
  • Employee Assistance Program (EAP)
  • Sick pay
  • Paid time off
  • Paid maternity and parental leave
  • Company-paid holidays
  • Transit benefits
  • 401(k) with company match
  • Comprehensive medical, dental, and vision benefits
  • Healthcare and dependent care spending accounts
  • Disability benefits
  • Life insurance
  • Tuition reimbursement
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