Bookseller - PT

Barnes & Noble•Bloomington, IL

25d•Onsite

About The Position

A Barnes & Noble Bookseller is part of the bookselling team and helps create a welcoming experience for customers and the community. The role involves greeting and assisting customers, connecting readers with appropriate books and products, maintaining attractive store presentation, helping the store run efficiently, unpacking and shelving deliveries, tidying displays, and operating registers with friendly, professional service. Booksellers are expected to demonstrate reliable attendance, flexibility in responding to store scheduling needs, a positive and dependable approach to work, consideration for colleagues, cheerful customer service, willingness to learn, and enjoyment of bookselling. They work as part of a busy team and are trained in the operational competencies required of Barnes & Noble booksellers. The role includes developing book and product knowledge across fiction, nonfiction, children’s books, educational toys and games, specialty games, hobbies and collectibles, music and movies, and Newsstand. Booksellers use that knowledge to maintain sections and backstock, make recommendations, assist customers, and support sales initiatives and new releases. With experience and demonstrated mastery of the role’s skills, Booksellers are expected to progress to Senior Bookseller. Employees must comply with company policies and procedures. The position involves prolonged standing, repetitive bending, lifting, and extensive walking. Booksellers may work in other stores when able and when needed to support the wider Cluster.

Requirements

Reliable and punctual attendance for scheduled shifts.
Flexibility and responsiveness to store scheduling needs, including the ability to fill scheduling gaps when able.
A positive, purposeful, energetic, hardworking, and reliable approach to assigned tasks.
Consideration and support for colleagues and a cheerful, helpful approach to customers.
Aptitude and willingness to learn new skills and acquire new knowledge.
Comfort and efficiency using varied technology, including registers, computers, tablets, programs, and other tools.
Ability to perform physical work involving prolonged standing, repetitive bending, lifting, and extensive walking.
Willingness to support the café team when needed.
Ability to follow loss prevention procedures and de-escalation techniques and to identify and report concerning behavior or issues.

Responsibilities

Welcome customers, answer questions, and help connect them with suitable books and products.
Maintain an attractive store presentation, including displays, merchandising, and cleanliness.
Unpack and receive deliveries and shelve products efficiently and accurately.
Operate registers quickly, competently, and reliably while providing professional customer service.
Use store technology and information tools, including BookMaster, to locate books and other products.
Support the café team when needed.
Follow loss prevention procedures and de-escalation techniques; identify theft and seek support for problematic behavior or store issues.
Build knowledge of books, toys, games, hobbies, collectibles, music, movies, and Newsstand products.
Maintain store sections and backstock and present books and other products attractively.
Make effective book recommendations and assist customers throughout the store.
Support sales objectives, including Our Monthly Picks, Book of the Year, Membership, preorders, key products, and new releases.
Work supportively with colleagues and, when able and needed, in other stores within the Cluster.
Comply with company policies and procedures.