Body Shop Manager

Murray's Group - CARSTAR/Fix • Parkwood, WA

1d • $80,000 - $95,000 • Onsite

About The Position

Murray’s Collision Group is seeking a Location Manager to lead a collision repair shop in the Port Orchard area. The manager owns the day-to-day operation, serves as the on-site leader and decision-maker, writes estimates and repair plans, and leads the team in delivering a strong customer experience. A centralized customer service team supports scheduling, routine calls, and back-office tasks, allowing the manager to focus on the team and customers. The role may require travel between locations.

The schedule is Monday through Thursday, 7:30 a.m. to 5 p.m., and Friday, 7:30 a.m. to 3 p.m., with no weekends. The stated annual pay range is $80,000–$95,000, based on experience. Benefits begin after 90 days. Murray’s Collision Group is a family-owned company serving the Puget Sound since 1984 and operates CARSTAR and Fix Auto collision centers, including Tesla-certified repair centers.

Requirements

• Collision estimating experience.
• Management experience.
• Knowledge of DRP guidelines.
• Strong communication, negotiation, and customer service skills.
• Comfortable using Microsoft Office.
• Self-motivated and organized, with the ability to multitask in a busy shop.
• Valid driver’s license and an insurable driving record.
• Able to stand, walk, bend, kneel, and squat for extended periods.
• Able to inspect vehicles and move around the shop throughout the day.

Nice To Haves

• CCC ONE experience.
• I-CAR training or industry certifications.

Responsibilities

• Serve as the on-site leader and decision-maker for the location.
• Lead daily production meetings and keep vehicles moving on schedule.
• Guide, support, and hold the team accountable.
• Keep the shop clean, safe, and organized, and travel between locations as needed.
• Write accurate estimates, supplements, and repair plans in CCC ONE.
• Take part in DFR with technicians to capture all needed repairs.
• Ensure repair plans meet OEM procedures, DRP, and carrier guidelines.
• Partner with the on-site CSR and centralized customer service team to provide customers with a great experience.
• Explain repairs, claims, and timelines to customers.
• Build lasting relationships with customers, adjusters, agents, and partners.
• Encourage repeat customers, referrals, and positive reviews through great service.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• 401(k) with a 2% match.
• Paid holidays.
• PTO.
• I-CAR training provided and supported.
• Opportunity for leadership career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed