Body Shop Manager
About The Position
Bergstrom Automotive is hiring a Body Shop Manager for the Bergstrom Body Shop of Madison (Applegate Road). The manager oversees collision center operations, including guest service, team leadership, workflow and productivity, claims and estimates, repair quality, and vendor and partner relationships. The shop handles more than 50 cars weekly and generates over $600,000 in monthly sales. The role supervises a team of 20 or more employees and ensures repairs comply with safety standards, insurance protocols, and OEM guidelines. The position uses CCC One and may involve State Farm, Progressive SWE, and GEICO ARX programs. The schedule is Monday through Friday, 7 a.m. to 6 p.m. Earning potential is $90,000–$120,000 or more per year, consisting of a base salary and monthly performance bonus; base salary depends on experience and performance history. Relocation assistance is available.
Requirements
- At least 2 years of supervisory experience in a high-volume collision repair shop, with experience at a scale of 50 or more cars weekly, $600,000 or more in monthly sales, and 20 or more direct reports.
- At least 6 months of experience as an estimator or insurance adjuster.
- Solid understanding of the insurance claims management process in CCC.
- Thorough knowledge of automotive systems, repair techniques, and paint finishes.
- Exceptional guest service and relationship-building skills.
- Active listening and strong communication abilities.
- Upbeat, positive personality and focus on team collaboration.
- Valid driver’s license and reputable driving record.
Nice To Haves
- Highline import experience.
- Familiarity with OE Certification programs.
Responsibilities
- Ensure guests receive timely, professional, and personalized service throughout the repair process, and resolve concerns with empathy and efficiency.
- Supervise and inspire a team of 20 or more employees, including technicians, estimators, and support staff.
- Oversee recruiting, training, and ongoing professional development.
- Manage shop workflows to maximize productivity and repair quality while ensuring timely repairs.
- Maintain compliance with safety standards, insurance protocols, and OEM guidelines.
- Oversee the insurance claims process using CCC One and communicate with insurance partners.
- Work with State Farm, Progressive SWE, and GEICO ARX programs as applicable.
- Ensure repairs meet or exceed industry and OEM quality and safety standards.
- Oversee OE Certification program management, especially for highline imports.
- Build and maintain relationships with insurance companies, parts vendors, and OEM partners.
Benefits
- Medical, dental, vision, short-term disability, long-term disability, and life insurance for full-time team members.
- Two weeks of paid time off starting on the first day for full-time team members.
- Discounts on vehicles, service, and parts.
- 401(k) plan with company match for full-time team members.
- Paid holidays for full-time team members.
- Wellness program.
- Free team member clinic access.
- Free health coach.
- Employee Assistance Program.
- Employee referral program.
- Ongoing training and opportunities for growth and advancement.
- Relocation assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
