Body Shop Office Manager

Jim Coleman Toyota•Bethesda, MD

About The Position

Jim Coleman Automotive is seeking an experienced, organized, and detail-oriented office manager to oversee the daily administrative operations of its collision repair facility. The role requires a background in automotive collision center operations, strong customer service skills, and experience with insurance claims, billing, and office procedures. The manager supports efficient office operations, accurate documentation, and a positive customer experience.

Requirements

Previous experience in an automotive collision center or body shop office environment.
Knowledge of automotive insurance claims, collision repair processes, and billing procedures.
Strong organizational, multitasking, and problem-solving skills.
Excellent written and verbal communication skills.
Proficiency in Microsoft Office, including Excel, Word, and Outlook.
Ability to manage competing priorities in a fast-paced environment.
Strong attention to detail and commitment to excellent customer service.
Ability to work independently while maintaining effective communication with management and staff.

Nice To Haves

Prior office management or supervisory experience.
Experience with collision/body shop management software.

Responsibilities

Oversee the collision center’s daily administrative and office operations.
Manage customer communications, including repair updates, scheduling, and general inquiries.
Coordinate with insurance companies, adjusters, and customers regarding claims, approvals, and payments.
Process repair orders, invoices, payments, and other financial documentation accurately and efficiently.
Monitor accounts receivable, outstanding balances, and insurance payments.
Maintain accurate customer records, repair documentation, and office files.
Work with collision center management, estimators, technicians, and other departments to support smooth workflow.
Monitor office procedures and identify opportunities to improve efficiency and customer satisfaction.
Resolve customer concerns professionally and in a timely manner.
Ensure compliance with company policies and administrative procedures.