Body Shop Manager

W.W. Wallwork, Inc.•Bismarck, ND

26d•$90,000 - $120,000•Hybrid

About The Position

Wallwork Truck Center is hiring a hands-on Body Shop Manager to lead a five-person team and oversee its heavy-duty truck body shop in Bismarck, North Dakota. The manager will join an established leadership team that works collaboratively, supports one another, and welcomes ideas for improving the business. The position is suited to someone who takes ownership, develops employees, and prioritizes the quality of work and customer service. The role oversees daily shop operations, including staffing, workflow, repair quality, productivity, and profitability. It also involves managing employees, collision repair estimating and billing, inspecting damaged vehicles at customer locations, reviewing financial records and shop performance, and developing customer relationships to grow the business. The role includes approximately 20% travel for recruiting events, customer visits, vehicle inspections, and business development. Telecommuting is permitted one day per week. Annual pay is $90,000–$120,000. Relocation reimbursement is available.

Requirements

Two years of vocational training in Collision Repair or a similar field, or foreign equivalent.
Two years of experience in body shop management, collision repair management, or a related role.
Experience with collision estimating and shop management software, such as CCC ONE, Mitchell, Audatex, AdjustRite, or similar systems.
Familiarity with Microsoft Office, accounting software, and computerized frame measuring systems.
Hands-on leadership style and the ability to keep a team organized and moving.
Strong communication skills and a positive, accountable approach to managing people.
Commitment to quality workmanship and customer service.
Attention to detail and the ability to balance repair quality, turnaround time, and profitability.
Willingness to coach employees, solve problems, and improve shop operations.

Responsibilities

Oversee daily body shop operations, including staffing, workflow, repair quality, productivity, and profitability.
Lead a five-person team, including interviewing, hiring, training, coaching, and managing employee performance.
Set clear expectations, follow through, and help employees build their skills.
Deliver excellent customer service and build lasting customer relationships.
Oversee collision repair estimating and billing for trucks, trailers, and other vehicles.
Review financial records and shop performance to identify opportunities to improve efficiency and profitability.
Inspect damaged vehicles at customer locations and prepare repair estimates.
Help grow the business through customer visits and relationship building.
Attend career fairs and support efforts to recruit new employees.