Body Shop Customer Service Representative

Toyota of Melbourne•Melbourne, FL

About The Position

Toyota of Melbourne is seeking a Customer Service Representative for its body shop. The representative greets customers, answers and routes phone calls, assists with repair orders and payments, and supports the body shop manager with administrative tasks. The position is full-time and hourly, with a 40-hour work week from Monday through Saturday. The listed schedule is 8:30 a.m. to 5:30 p.m.; applicants are asked to inquire for schedule details. Applicants should apply online and not call the dealership.

Requirements

Self-motivated.
Effective communicator.
Good time-management skills.
Willingness to learn and be trained.
Positive attitude.
Must undergo background and drug screening.

Responsibilities

Greet customers pleasantly and professionally as they arrive.
Answer incoming phone calls promptly, politely, and professionally.
Screen calls, direct them to the appropriate person, and/or collect information for convenient customer follow-up.
Assist with opening repair orders for vehicles brought to the body shop for repairs.
Receive cash, checks, and credit card payments from customers and record amounts received.
Close repair orders in the computer system in a timely manner.
File repair orders.
Reconcile the cash drawer daily as directed by the accounting office.
Follow up on body shop accounts receivable to maintain satisfactory payment levels.
Assist the body shop manager as necessary, including with estimates and vendors.
Prepare purchase orders for vendors.
Maintain a professional appearance and neat work area.
Attend scheduled shifts reliably.
Perform other duties as assigned.