Body Shop Customer Service Rep

JEFF WYLER AUTOMOTIVE FAMILY•St. Matthews, KY

6d•Onsite

About The Position

Jeff Wyler Nissan of Louisville Body Shop is seeking a motivated, customer-focused representative to provide excellent service and ensure customers’ needs are met in a timely and efficient manner. The role involves welcoming customers, addressing their concerns, arranging appointments, and keeping them informed throughout the repair process. The representative works with technicians, parts departments, and insurance adjusters to help coordinate repairs and promote customer satisfaction. The position also maintains customer records and helps keep the body shop clean and organized.

Requirements

Previous experience in a similar role in a body shop.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize tasks effectively.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office and other computer applications.
Ability to work in a fast-paced environment.
Ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Nice To Haves

Knowledge of automotive repair.

Responsibilities

Greet customers and provide a warm welcome to the body shop.
Listen to customer concerns and provide appropriate solutions.
Schedule appointments and follow up with customers to ensure satisfaction.
Communicate with technicians to support timely completion of repairs.
Maintain accurate records of customer interactions and transactions.
Handle customer complaints and escalate issues as necessary.
Provide customers with updates on the status of their repairs.
Ensure the body shop is clean and organized.
Clearly explain repair procedures, costs, and timelines to customers.
Collaborate with technicians, parts departments, and insurance adjusters to facilitate repair processes.