Body Shop Customer Service Rep

Jeff Wyler Automotive Family•Louisville, KY

About The Position

Jeff Wyler Nissan of Louisville Body Shop is seeking a highly motivated, customer-focused individual to provide exceptional service to clients and ensure their needs are met in a timely and efficient manner. The representative welcomes customers, listens to their concerns, provides appropriate solutions, and keeps them informed about repair procedures, costs, timelines, and repair status. The role coordinates with technicians, parts departments, and insurance adjusters to support smooth repair processes and customer satisfaction. It also includes maintaining accurate interaction and transaction records and ensuring the body shop remains clean and organized.

Requirements

Previous experience in a similar role in a body shop.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize tasks effectively.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office and other computer applications.
Ability to work in a fast-paced environment.
Ability to pass pre-employment testing, including a background check, MVR, and drug screening.

Nice To Haves

Knowledge of automotive repair.

Responsibilities

Greet customers and provide a warm welcome to the body shop.
Listen to customer concerns and provide appropriate solutions.
Schedule appointments and follow up with customers to ensure satisfaction.
Communicate with technicians to support timely completion of repairs.
Maintain accurate records of customer interactions and transactions.
Handle customer complaints and escalate issues as necessary.
Provide customers with updates on repair status.
Keep the body shop clean and organized.
Clearly explain repair procedures, costs, and timelines to customers.
Collaborate with technicians, parts departments, and insurance adjusters to facilitate repair processes.