Body Shop Customer Service Representative

Toyota of Melbourne•Melbourne, FL

About The Position

Toyota of Melbourne is seeking a Customer Service Representative for its body shop. The representative greets customers, handles phone calls and payments, assists with opening and closing repair orders, and supports body shop operations. The role is hourly and full-time, with a 40-hour work week scheduled Monday through Saturday. The stated hours are 8:30 a.m. to 5:30 p.m.; applicants should ask for schedule details. Applicants must complete background and drug screening. Toyota of Melbourne is an equal opportunity employer.

Requirements

Self-motivated.
Effective communication skills.
Time-management skills.
Willingness to learn and be trained.
Positive attitude.
Must complete background and drug screening.

Responsibilities

Greet customers as they arrive in a pleasant and professional manner.
Answer incoming phone calls promptly, politely, and professionally.
Screen calls, direct them to the appropriate party, or collect information for convenient customer follow-up.
Assist in opening repair orders for vehicles entering the body shop for repairs.
Receive cash, checks, and credit card payments from customers and record amounts received.
Close repair orders in the computer system in a timely manner.
File repair orders.
Reconcile the cash drawer daily as directed by the accounting office.
Follow up on body shop accounts receivable to maintain satisfactory payment levels.
Assist the body shop manager as needed, including with estimates and vendors.
Prepare purchase orders for vendors.
Maintain a professional appearance and neat work area.
Attend scheduled shifts reliably.
Perform other assigned duties.