Body Shop Advisor-Commercial Trucks

Rush Enterprises • Commerce City, CO

6d

About The Position

The Body Shop Advisor sells and schedules body shop work from the body shop office. The role involves guiding customers through the repair process, documenting vehicle concerns and customer information, coordinating repair orders and estimates, monitoring repairs, obtaining authorization for additional work, and reviewing completed work and charges with customers.

Requirements

• High school diploma or GED.
• One to three years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to operate and understand various PC-based programs and invoicing systems.
• Personal computer skills and familiarity with accounting and other software for dealer operations.

Responsibilities

• Greet customers in a timely and friendly manner.
• Gather details about customer complaints and expectations.
• Perform vehicle walk-around inspections and verify vehicle information.
• Accurately document vehicle problems on a body shop input card, verify customer information, and obtain the customer’s signature.
• Establish the customer’s method of payment and obtain insurance and contact information, applicable deductibles, and credit approval when necessary.
• Create repair orders in the business system, create repair order files, and secure signed body shop input cards in standardized repair order jackets.
• Provide the estimator with customer contact and insurance information and the repair order.
• Notify the foreman of incoming work and update repair order status in Service Link.
• Monitor repairs and contact customers about changes to repair costs or estimated completion times, explain requirements, and obtain authorization before additional repairs.
• For insurance work, communicate supplements to customers and insurance adjusters and obtain approval for additional work discovered during repairs.
• Review repair orders to confirm work is complete and additional work and authorizations are noted; close repair orders as appropriate.
• Explain completed work and charges to customers.
• Follow other instructions and perform other duties requested by the employee’s leader.

Benefits

• Healthcare benefits.
• 401(k) plan with company matching.
• Employee stock purchase program.
• Performance-based incentives.
• Ongoing training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED