Body Shop Estimator

Phil Long Collision Center•Colorado Springs, CO

About The Position

Phil Long Collision Center is seeking an Estimator to prepare accurate, thorough, and profitable vehicle-repair estimates in accordance with insurance partner and company guidelines. The Estimator communicates the value of the company's services and helps achieve a high estimate-to-sale conversion rate. The role includes welcoming customers, learning about their repair needs, determining services required, preparing repair orders, estimating additional repairs, and obtaining customer approval for added work. The Estimator also informs customers about other available services and helps them with insurance questions and damage reports. The position surveys vehicle damage, coordinates tear-downs with the Production Manager, explains the repair process and insurance procedures, and follows up on estimates, missed appointments, supplements, and completed work. The Estimator documents vehicle condition, estimates, customer communications, authorizations, payment arrangements, and repair scheduling in the required systems, including ROME. The role also supports technicians, insurance adjusters, claims re-inspectors, and insurance vendors, and helps ensure vehicles are checked in and repair documentation is complete.

Requirements

Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Valid driver's license.
Ability to perform each essential duty satisfactorily.

Responsibilities

Greet customers in a cheerful, positive, professional manner and provide excellent customer service to customers and insurance partners.
Explain the services and value Phil Long provides and assist customers with insurance questions and filing Insurance Damage Reports when necessary.
Survey vehicle damage, prepare accurate and timely repair estimates, and coordinate vehicle tear-down with the Production Manager as needed.
Educate customers about the repair process, insurance procedures, alternative parts, repair techniques, safety, and value.
Follow up on unsold estimates 24–48 hours after they are written, missed estimate appointments within one hour, and supplemental estimates or extended repair times when needed.
Review prior damage with vehicle owners and discuss the Phil Long Lifetime Guarantee and insurance company guarantee.
Confirm and document payment arrangements, obtain required signatures and authorizations, and collect repair documentation.
Ensure estimates minimize the likelihood of supplements, use appropriate alternative parts, and choose repair over replacement when appropriate while maintaining repair quality.
Document repair days, scheduled-in dates, repair start dates, prior damage, paint and trim codes, customer discussions, and other required information in the estimating system and ROME.
Import all estimates into ROME, including sold and unsold estimates, and enter communication notes and relevant production information.
Create repair orders, schedule vehicles, communicate and record promised completion and delivery dates, and provide repair information to the Production Manager.
Check newly arrived vehicles into ROME within one hour of drop-off and check eligible towed or dropped-off vehicles into load leveling immediately.
Mark the windshield or most visible glass at check-in with the repair order number, check-in date and time, insurance company, DRP or Non-DRP status, and special instructions.
Inspect incoming vehicles for unrelated damage and odometer readings, and follow up with technicians after tear-down to adjust estimates as needed.
Interface with COD customers regarding supplements identified by the production team.
Assist insurance adjusters with damage reports, handle add orders with DRP and Non-DRP insurance vendors, and provide service to claims re-inspectors or adjusters.