Body Shop Estimator

Phil Long Collision Center•Colorado Springs, CO

9d•$40,000 - $80,000

About The Position

Phil Long Collision Center is seeking an Estimator to prepare accurate, thorough, and profitable vehicle repair estimates in accordance with insurance-partner and company guidelines. The Estimator explains the value of the company’s services and helps achieve a high estimate-to-sale conversion rate. The role includes greeting customers, assessing vehicle damage and repair needs, preparing repair orders, estimating supplemental work, and obtaining customer authorization for additional repairs. The Estimator also advises customers about available services and supports communication among customers, insurance partners, technicians, and production staff. The position is responsible for customer service and sales, estimate quality, load leveling, repair-order workflow, work efficiency, and development of outside partnerships. Duties include explaining repair processes and insurance procedures, following up on estimates and completed jobs, documenting vehicle and customer information in ROME and estimating systems, verifying repair authorizations and other required documentation, and coordinating with the Production Manager, technicians, insurance adjusters, and claims representatives.

Requirements

Associate’s degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Valid driver’s license.
Ability to perform the essential duties satisfactorily.

Responsibilities

Greet customers positively and professionally, explain the company’s service value, and provide excellent customer service to customers and insurance partners.
Assist customers with insurance questions and, when needed, filing Insurance Damage Reports.
Inspect vehicle damage and prepare timely, accurate repair estimates; coordinate vehicle tear-down with the Production Manager as needed.
Explain the repair process, insurance procedures, parts options, repair techniques, safety, and value to customers.
Follow up on supplemental damage estimates, possible repair delays, unsold estimates, missed estimate appointments, prior damage, and completed jobs.
Review the Phil Long Lifetime Guarantee and insurance-company guarantees, and verify and document who will make payment.
Contact customers by phone within two hours of arrival for towed-in and Load Leveled vehicles, covering the required estimate and customer information.
Immediately load-level vehicles towed or dropped off at the south location when they meet the criteria.
Minimize the likelihood of supplements, use appropriate alternative parts and repair-versus-replacement options, and document parts-sourcing attempts.
Document repair days, scheduled-in dates, prior damage, paint and trim codes, customer communications, and other required information in the estimating system and ROME.
Create repair orders, schedule repairs, communicate promised completion dates, check vehicles into ROME, and provide relevant information to the Production Manager.
Obtain and verify signatures, work authorizations, powers of attorney, pre-inspection checklists, and other required repair documentation before repairs begin.
Check newly arrived vehicles into ROME within one hour of drop-off and enter or confirm scheduled delivery, promised completion, and repair start dates as required.
Mark the windshield or most visible glass at check-in with the RO number, check-in date and time, insurance company, DRP status, and special repair instructions.
Interface with COD customers regarding supplements identified by the production team.
Follow up with technicians after vehicle tear-down and adjust estimates when needed.
Inspect incoming vehicles for unrelated damage and odometer readings.
Assist insurance adjusters with damage reports, handle add orders with DRP and non-DRP insurance vendors, and provide service to claims re-inspectors or adjusters.