Body Shop Estimator

Kayser Janesville Chevrolet Buick GMC•Janesville, WI

About The Position

Kayser Chevrolet Buick GMC Janesville is seeking a Body Shop Estimator to provide customers with timely, friendly, and accurate appraisals. The role aims to close sales and maintain a high closing ratio while supporting customer satisfaction and quality standards. The Estimator communicates repair updates, obtains supplement approvals and payment authorizations, and monitors repair progress through vehicle pickup. The position works with customers, insurance companies, production staff, parts suppliers, and other dealership departments. It includes examining vehicles, preparing estimates using CCC1, arranging authorizations and parts, coordinating repairs, addressing customer concerns, and verifying payments and rental authorization before vehicle release. The Estimator also helps maintain a clean and safe facility and complies with applicable company policies and regulations.

Requirements

High school diploma or equivalent.
Excellent communication and human-relations skills.
Strong tact and diplomacy, with the ability to interact with personnel at all levels.
Ability to work independently without close supervision.
Professional appearance.
I-CAR training or certifications.
Excellent organizational skills.
Computer knowledge, especially estimating software such as ADP, Mitchell, or CCC.
Basic mathematical skills, including adding, subtracting, and working with fractions and percentages.
Valid driver's license.

Responsibilities

Greet customers in a friendly and helpful manner and build relationships that encourage repeat and referral business.
Examine vehicles to determine the extent of damage.
Use the CCC1 estimating system to prepare and transmit professional, accurate, and fair damage estimates, including parts and labor.
Use the Parts Trader program proficiently.
Determine whether damaged parts should be repaired or replaced.
Follow up with service-drive referrals and customers who received estimates by phone or letter.
Obtain customer and insurance-company authorizations, prepare supplements, and obtain approval for supplements.
Record work priorities and when and where customers can be reached during business hours.
Complete billing for parts and labor on repair orders.
Follow manufacturer warranty and policy procedures.
Address customer concerns or dissatisfaction promptly and according to dealership guidelines.
Monitor repair progress and completion, and inform customers of deviations.
Schedule and direct work as needed.
Communicate with insurance companies and production staff about repair status.
Work toward the closing ratio set by Bob Clapper Automotive Collision Center.
Ensure required repair parts are ordered promptly; inventory used and aftermarket parts upon receipt and charge them to the correct repair order.
Follow up on parts orders to confirm availability and maximize profits.
Work with insurance direct-repair partners and follow their guidelines.
Verify insurance payment, rental authorization, and any balance due before releasing vehicles.
Inspect completed repairs and meet with customers at pickup to support customer satisfaction.
Maintain facilities and equipment, ensuring cleanliness and safety.
Stay informed about and comply with applicable federal, state, and local regulations affecting Collision Center operations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Promote teamwork within the department and with other departments, and attend departmental meetings.
Follow company policies and guidelines in the company handbook.
Maintain working relationships with insurance agents, dealerships, fleet accounts, and other businesses to promote recognition of Fagan Collision Center.
Cooperate with staff in planning meetings to identify regular accounts and schedule marketing and sales calls.
Attend training programs to enhance performance.