Body Care Manager

Natural Grocers•Billings, MT

About The Position

The Body Care Manager is responsible for the successful operation and profitability of the Body Care department, including training, directing, and monitoring department staff. Department Managers oversee the success of their department and are scheduled to fulfill Manager on Duty (MOD) responsibilities. The role requires hands-on work to support store operations and may include tasks beyond those listed in the job description. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires working five days and 40 hours per week and attending mandatory store meetings. The stated salary is $20.00 per hour. The position involves frequent customer and employee interaction, retail department operations, cashiering, inventory management, merchandising, and use of store software. Physical demands include lifting and carrying items of varying weights, including occasional team lifting, and standing or walking for much of the work shift. Work may involve sharp tools and equipment, dust, fumes, and congested work areas, as well as occasional exposure to noise, temperature extremes, wet or humid conditions, outdoor settings, heights, and contact stress.

Requirements

High school diploma or GED preferred.
One to two years of retail experience preferred.
One to two years of experience supervising others preferred.
Ability to pass food safety training courses and/or certifications required by law and maintain current and registered certifications where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in Microsoft Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including lifting, carrying, pushing, pulling, walking, standing, and other physical activities.

Nice To Haves

Natural foods background.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence, and follow company policies.
Create an inviting, fully stocked, and shoppable Body Care department.
Order department products and maintain accurate inventory levels.
Manage department margins and profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and product conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Participate in and manage tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, including assigning tasks and following up on their completion.
Coordinate with other department managers to cross-train staff and complete needed tasks.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including completing DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns, complaints, and register shift changes and breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; and use email and other information systems programs as needed.
Work a store-needs-based schedule that includes evenings, weekends, and holidays; work five days and 40 hours per week; and attend mandatory store meetings.
Perform other assigned tasks as needed to support store operations.

Benefits

Birthday bonus pay.
Vitamin Bucks, up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Good4U Crew Member Discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.