Body Care Manager

Natural Grocers•Lake Geneva, WI

About The Position

The Body Care Manager is responsible for the successful operation and profitability of the Body Care department, including training, directing, and monitoring department staff. Department Managers oversee the success of their department and periodically serve as Manager on Duty (MOD). The role also includes store opening and closing, cashiering support, customer service, maintaining safety and security, and supporting store operations as needed. This position works five days and 40 hours per week, attends mandatory store meetings, and follows a schedule based on store needs, including evenings, weekends, and holidays. Employees are expected to be hands-on and take on other assigned duties as needed.

Requirements

Ability to pass required food safety training courses and/or certifications and maintain current compliance and registration where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

High school diploma or GED preferred.
1–2 years of retail experience, preferably in a grocery or retail environment.
Natural foods background is a plus.
1–2 years of experience supervising others preferred.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence and adhere to company policies.
Create an inviting, full, and shoppable Body Care department.
Order department products and maintain accurate inventory levels.
Manage department margin and profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and department conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Participate in and manage tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, assign tasks, and follow up on task completion.
Work with other department managers to cross-train staff and accomplish needed tasks.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including completing DSR and the closing cash process.
Perform register functions, including backup cashiering, managing returns, addressing customer complaints, and covering register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions such as loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; and use email and other information systems programs as needed.
Work five days and 40 hours per week on a schedule that may include evenings, weekends, and holidays, and attend mandatory store meetings.
Perform other assigned tasks as needed to support store operations.

Benefits

Birthday Bonus Pay
Vitamin Bucks, up to $2,080 earned as store credit annually
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew member discount
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance
For full-time crew members working 30 or more hours per week: paid parental leave
For full-time crew members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance
For full-time crew members working 30 or more hours per week: company-paid short-term disability insurance
For full-time crew members working 30 or more hours per week: company-paid life insurance
For full-time crew members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time crew members working 30 or more hours per week: retirement savings plan (401(k)) with discretionary company match
For full-time crew members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA)
For full-time crew members working 30 or more hours per week: health savings account (HSA) with company match