Vitamin/Body Care Assistant

Natural Grocers•Lakewood, CO

About The Position

The Vitamin/Body Care Assistant supports the Vitamin and Body Care Managers in operating profitable departments. The role emphasizes world-class customer service, maintaining inviting and well-stocked departments, supporting inventory and merchandising, and helping manage sales, margins, and shrink. The assistant also supports department personnel, store operations, register coverage, customer concerns, and safety. The position has limited Manager on Duty responsibilities but is not intended to serve as the store’s overall Manager on Duty. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. Employees are expected to be hands-on and take on assigned tasks as needed. The job description may change and is not an employment contract.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass required food safety training courses and/or certifications and maintain current compliance and registration where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in Microsoft Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.
One year of experience in vitamins or supplements preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide world-class customer service and a positive customer experience.
Exemplify integrity, responsibility, and excellence, and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist department managers with ordering and maintaining accurate inventory levels.
Assist with managing margin, driving sales, supporting department profitability, minimizing shrink, and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address performance issues within the department.
Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, complaints, and register coverage during shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive Statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a store-needs-based schedule that includes evenings, weekends, and holidays, and attend mandatory store meetings.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
Medical, dental, and vision insurance for full-time Crew Members working 30 or more hours per week.
Paid parental leave for full-time Crew Members working 30 or more hours per week.
Paid medical leave through company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid life insurance for full-time Crew Members working 30 or more hours per week.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time Crew Members working 30 or more hours per week.
Retirement savings plan (401k) with discretionary company match for full-time Crew Members working 30 or more hours per week.
Healthcare and dependent care flexible spending accounts (FSA) for full-time Crew Members working 30 or more hours per week.
Health savings account (HSA) with company match for full-time Crew Members working 30 or more hours per week.