Vitamin/Body Care Assistant

Natural Grocers•Portland, OR

6d•$20 - $20

About The Position

The Vitamin/Body Care Assistant helps the Vitamin and Body Care Managers operate and maintain profitable departments. The role prioritizes world-class customer service and a positive customer experience, while supporting department merchandising, inventory, sales, purchasing, and profitability. The assistant helps train and monitor department personnel, participates in daily department operations, and supports store opening and closing activities. The position includes limited Manager on Duty responsibilities but is not intended to serve as the store’s overall Manager on Duty. The position requires five days and 40 hours per week, with a schedule based on store needs that includes evenings, weekends, and holidays, as well as attendance at mandatory store meetings. Employees are expected to be hands-on and to complete assigned tasks that may fall outside this general description.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in Microsoft Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.
One year of experience in vitamins or supplements preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide world-class customer service and a positive customer experience as the daily top priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist department managers with ordering and maintaining accurate inventory levels.
Assist with managing margins, driving sales, and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address department performance issues.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, managing customer returns, addressing customer complaints, and covering register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive Statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work five days and 40 hours per week on a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.
Support limited Manager on Duty responsibilities; this role is not intended to be the overall Manager on Duty for the store.
Complete other tasks assigned by a manager, including tasks not listed in the job description.

Benefits

Birthday bonus pay for all crew members.
Vitamin Bucks, up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and wellness program.
Employee Assistance Program (EAP).
Employee referral program.
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time crew members working 30 or more hours per week: paid parental leave.
For full-time crew members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time crew members working 30 or more hours per week: company-paid short-term disability insurance and life insurance.
For full-time crew members working 30 or more hours per week: voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time crew members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time crew members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time crew members working 30 or more hours per week: health savings account (HSA) with company match.