Vitamin/Body Care Assistant

Natural Grocers•Albuquerque, NM

6d•$16 - $16

About The Position

The Vitamin/Body Care Assistant supports the Vitamin and Body Care Managers in the successful operation and profitability of the vitamin and body care departments. The role prioritizes world-class customer service and a positive customer experience while maintaining inviting, well-stocked, shopable departments and meeting company standards for product availability and condition. The assistant helps with ordering, inventory, merchandising, department profitability, personnel training and task follow-up, demonstrations, and customer support. The position also involves register and cashier backup, cash handling, store opening and closing activities, and maintaining customer and employee safety. The role may have limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. Employees are expected to be hands-on and to perform assigned tasks as needed. The job description is not an employment contract, and duties may change with or without notice.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and keep applicable certifications current and registered.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment; natural foods background is a plus.
One year of experience supervising others.
One year of experience in vitamins or supplements.

Responsibilities

Provide world-class customer service and a positive customer experience.
Demonstrate integrity, responsibility, and excellence and follow company policies.
Create inviting, full, and shopable departments.
Assist department managers with ordering and maintaining accurate inventory levels.
Assist with managing margin, driving sales, minimizing shrink, maximizing effective purchasing, and supporting department profitability.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning and following up on tasks.
Conduct active and passive demonstrations.
Work with department managers to address performance issues within the department.
Support store opening and closing, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, complaints, and covering register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive Statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, email, and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform limited Manager on Duty responsibilities when assigned, without serving as the overall Manager on Duty for the store.
Complete other assigned tasks as needed.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew Member discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance
For full-time Crew Members working 30 or more hours per week: paid parental leave
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance
For full-time Crew Members working 30 or more hours per week: company-paid life insurance
For full-time Crew Members working 30 or more hours per week: voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending account (FSA)
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match