Vitamin/Body Care Assistant

Natural Grocers•Norman, OK

About The Position

The Vitamin/Body Care Assistant supports the Vitamin and Body Care Managers in the successful operation and profitability of those departments. The position prioritizes world-class customer service and a positive customer experience while helping maintain inviting, well-stocked, shopable departments and meeting company standards. The role also supports department personnel, store operations, inventory management, merchandising, and customer inquiries. This position has limited Manager on Duty responsibilities, but is not intended to serve as the overall Manager on Duty for the store. Employees are expected to be hands-on and complete tasks assigned by their manager or other Store Support Center manager, including tasks that may not be listed in the job description. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and maintain current compliance and registration where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in Microsoft Word, Excel, and Outlook.
Ability to meet the physical and environmental demands described in the posting, including lifting, carrying, pushing, pulling, standing, walking, and working with specified equipment and conditions.

Nice To Haves

One year of experience in a grocery or retail environment; natural foods experience is a plus.
One year of experience supervising others.
One year of experience in vitamins or supplements.

Responsibilities

Provide world-class customer service and a positive customer experience as the daily priority.
Demonstrate integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shopable vitamin and body care departments.
Assist department managers with ordering and maintaining accurate inventory levels.
Assist managers with margin management, sales, and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address department performance issues.
Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, customer returns, customer complaints, and register shift changes, including scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive Statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a store-needs-based schedule that includes evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform limited Manager on Duty duties without serving as the store's overall Manager on Duty.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Good4u Crew Member Discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time crew members working 30 or more hours per week
Paid parental leave for full-time crew members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid life insurance for full-time crew members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week
Retirement savings plan (401k) with discretionary company match for full-time crew members working 30 or more hours per week
Healthcare and dependent care flexible spending accounts (FSA) for full-time crew members working 30 or more hours per week
Health savings account (HSA) with company match for full-time crew members working 30 or more hours per week