Vitamin/Body Care Assistant

Natural Grocers•Overland Park, KS

13d

About The Position

The Vitamin/Body Care Assistant supports the Vitamin and Body Care Managers in operating and improving the profitability of the vitamin and body care departments. The role prioritizes excellent customer service, department presentation, inventory accuracy, merchandising, sales and margin support, and compliance with company policies and standards. It also includes assisting with staff training and task follow-up, product demonstrations, register coverage, store opening and closing activities, and maintaining customer and employee safety. The position has limited Manager on Duty responsibilities and is not intended to serve as the overall Manager on Duty for the store. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, along with attendance at mandatory store meetings. Employees are expected to be hands-on and may be assigned additional tasks by management. The role involves frequent standing and walking, handling products and equipment, and working in varied store conditions. The job description states that the position requirements and duties may change and that the description is not an employment contract.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and maintain current compliance and registration where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including lifting and carrying up to 100 pounds with a team lift when needed, and to work in the stated environmental conditions.

Nice To Haves

One year of experience in a grocery or retail environment; natural foods experience is a plus.
One year of experience supervising others.
One year of experience in vitamins or supplements.
High school diploma, GED, or equivalent.

Responsibilities

Provide world-class customer service and create a positive customer experience.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist department managers with ordering and maintaining accurate inventory levels.
Assist with managing margin, driving sales, and improving department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and department conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive product demonstrations.
Work with department managers to address performance issues within the department.
Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns and complaints, and covering register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions in accordance with company standards and policies, including using Health Supportive Statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a schedule that includes evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform limited Manager on Duty duties, but not serve as the overall Manager on Duty for the store.
Complete additional assigned tasks as needed.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member Discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.