Vitamin/Body Care Assistant

Natural Grocers•Ft. Worth, TX

About The Position

The Vitamin/Body Care Assistant supports the Vitamin and Body Care Managers in operating and improving the profitability of the vitamin and body care departments. The role prioritizes world-class customer service, maintaining attractive and well-stocked departments, supporting inventory and merchandising, and helping manage sales, margins, shrink, and purchasing. The assistant also helps train and monitor department personnel, handles customer questions and service issues, and supports store opening and closing activities, cashiering, and safety. The position requires five days and 40 hours per week, attendance at mandatory store meetings, and a schedule based on store needs, including evenings, weekends, and holidays. It may involve limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. Employees are expected to take a hands-on approach and complete other tasks as assigned.

Requirements

Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

High school diploma, GED, or equivalent.
One year of experience in a grocery or retail environment; natural foods experience is a plus.
One year of experience supervising others.
One year of experience in vitamins or supplements.

Responsibilities

Provide world-class customer service and a positive customer experience.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable vitamin and body care departments.
Assist department managers with ordering and maintaining accurate inventory levels.
Assist with managing margins, driving sales, and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and department conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive product demonstrations.
Work with department managers to address performance issues within the department.
Support store opening and closing activities, including Daily Sales Reports, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift changes and scheduled-break coverage.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive Statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work five days and 40 hours per week, attend mandatory store meetings, and work a schedule that includes evenings, weekends, and holidays.
Complete other assigned tasks as needed.

Benefits

Birthday bonus pay for all Crew Members.
Vitamin Bucks, up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
Medical, dental, and vision insurance for full-time Crew Members working 30 or more hours per week.
Paid parental leave for full-time Crew Members working 30 or more hours per week.
Paid medical leave through company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid life insurance for full-time Crew Members working 30 or more hours per week.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time Crew Members working 30 or more hours per week.
Retirement savings plan (401k) with discretionary company match for full-time Crew Members working 30 or more hours per week.
Healthcare and dependent care flexible spending accounts (FSA) for full-time Crew Members working 30 or more hours per week.
Health savings account (HSA) with company match for full-time Crew Members working 30 or more hours per week.