Body Care Manager

Natural Grocers•Ankeny, IA

About The Position

The Body Care Manager is responsible for the successful operation and profitability of the Body Care department, including training, directing, and monitoring department staff. Department Managers are accountable for their own department and are scheduled to fulfill Manager on Duty (MOD) duties. The role is based at Natural Grocers’ upcoming Ankeny location, whose grand opening is scheduled for February 2027, subject to change. The manager oversees department ordering, inventory, merchandising, staffing, customer service, and profitability. The role also includes store opening and closing duties, register coverage, maintaining customer and employee safety, and responding to occasional disruptions. The position requires working five days and 40 hours per week, including evenings, weekends, and holidays, and attending mandatory store meetings. Employees are expected to be hands-on and to complete assigned tasks as needed.

Requirements

Ability to pass food safety training courses and/or certifications required by law and maintain current compliance and registration where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including lifting, carrying, pushing, pulling, walking, standing, reaching, and other listed movements.

Nice To Haves

High school diploma or GED preferred.
1–2 years of retail experience in a grocery or retail environment preferred; a natural foods background is a plus.
1–2 years of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as a top priority.
Exemplify integrity, responsibility, and excellence and adhere to all company policies.
Create an inviting, full, and shoppable department.
Order department products and maintain accurate inventory levels.
Manage department margin and profitability, minimize shrink, and maximize effective purchasing.
Ensure in-stock products and department conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, including assigning tasks and following up on their completion.
Work with other department managers to cross-train staff.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift coverage, including scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, run and analyze BEx reports, and use email and other IS programs as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.

Benefits

Birthday Bonus Pay.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off, including sick days and vacation, increasing with tenure.
Paid nutrition education.
Good4U Crew Member Discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid life insurance.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
Retirement savings plan (401k) with discretionary company match.
Healthcare and dependent care Flexible Spending Accounts (FSA).
Health Savings Account (HSA) with company match.