Vitamin/Body Care Assistant

Natural Grocers•Fayetteville, AR

About The Position

The Vitamin/Body Care Assistant helps the Vitamin and Body Care Managers operate and maintain profitable departments. The position prioritizes world-class customer service, department presentation and inventory, merchandising, sales, and adherence to company standards and policies. The assistant supports department personnel and managers, performs register and store opening and closing duties, and helps maintain customer and employee safety. The role has limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. The position requires working five days and 40 hours per week, attending mandatory store meetings, and following a schedule based on store needs that includes evenings, weekends, and holidays. Employees are expected to be hands-on and complete assigned tasks as needed.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical and environmental demands of the job.

Nice To Haves

One year of experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.
One year of experience in vitamins or supplements preferred.

Responsibilities

Provide world-class customer service and a positive customer experience.
Exemplify integrity, responsibility, and excellence and follow company policies.
Create inviting, full, and shopable departments.
Assist department managers with ordering and maintaining accurate inventory levels.
Assist with managing margins, driving sales, and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address department performance issues.
Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, customer returns, customer complaints, and register shift changes and scheduled-break coverage.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive Statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work five days and 40 hours per week, attend mandatory store meetings, and work a schedule that includes evenings, weekends, and holidays.
Complete other tasks assigned by a manager or Store Support Center manager.

Benefits

Birthday Bonus Pay
Vitamin Bucks, up to $2,080 earned as store credit annually
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Good4U Crew Member Discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance
For full-time Crew Members working 30 or more hours per week: paid parental leave
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance
For full-time Crew Members working 30 or more hours per week: company-paid life insurance
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending account (FSA)
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match