Vitamin/Body Care Assistant

Natural Grocers•San Antonio, TX

About The Position

The Vitamin/Body Care Assistant supports the Vitamin and Body Care Managers in the successful operation and profitability of the vitamin and body care departments. The role prioritizes excellent customer service, department presentation and inventory, sales and profitability, staff support, and store operations. The position works five days and 40 hours per week, follows a schedule based on store needs that includes evenings, weekends, and holidays, and requires attendance at mandatory store meetings. It includes limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. All employees are expected to be hands-on and complete tasks needed to support the company. The role involves customer assistance and product education, merchandising and maintaining departments, supporting ordering and inventory management, helping train and monitor department personnel, and assisting with store opening, closing, register, and cash-handling duties. The job may require food safety training and certifications as required by law. Physical demands include frequent standing and walking, lifting and carrying items of varying weights, reaching, bending, twisting, and working with sharp tools and equipment.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass required food safety training courses and/or certifications and keep certifications up to date and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.
One year of experience in vitamins or supplements preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide world-class customer service and a positive customer experience.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist department managers with ordering and maintaining accurate inventory levels.
Assist with managing margins, driving sales, and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address performance issues within the department.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift changes, including scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive Statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems programs as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Complete other assigned tasks as needed to support the company.

Benefits

Birthday bonus pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned as annual store credit.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and company-paid life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.