Body Care Manager

Natural Grocers•Temple, TX

17d

About The Position

The Body Care Manager is responsible for the successful operation and profitability of the Body Care department, including training, directing, and monitoring department staff. Department Managers are accountable for their department’s success and are scheduled to fulfill Manager on Duty responsibilities. The role includes customer service, inventory and purchasing management, merchandising, staff training and supervision, register coverage, store opening and closing duties, safety, and maintaining product knowledge. The position requires five days and 40 hours per week, attendance at mandatory store meetings, and a schedule that includes evenings, weekends, and holidays. Employees are expected to help wherever needed to get the job done. The role involves frequent and sustained physical activity, including walking, standing, handling merchandise, reaching, bending, and lifting. The employee must also work in a range of store conditions, including occasional exposure to sharp tools and equipment, dust, fumes, congested work areas, noise, temperature and humidity variations, outdoor conditions, heights, and contact stress.

Requirements

High school diploma or GED preferred.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and remain focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including lifting and carrying up to 10 pounds constantly, 11–20 pounds frequently, 21–50 pounds occasionally, and 51–100 pounds occasionally with a team lift; pushing or pulling up to 15 pounds frequently and 16–100 pounds occasionally; and performing the stated mobility and reaching activities.

Nice To Haves

1–2 years of retail experience in a grocery or retail environment preferred.
Natural foods background is a plus.
1–2 years of experience supervising others preferred.

Responsibilities

Provide World Class Customer Service as the number one priority.
Exemplify integrity, responsibility, and excellence and adhere to all policies.
Create an inviting, full, and shoppable department.
Order for the Body Care department and maintain accurate inventory levels.
Manage department margin and profitability, minimize shrink, and maximize effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, assign tasks, and follow up on their completion.
Work with other department managers to cross-train staff and accomplish needed tasks.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including completing DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and register shift coverage for scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, run and analyze BEx reports, and use email and other information systems programs as needed.
Work five days and 40 hours per week on a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.
Perform other assigned tasks as needed.

Benefits

Birthday Bonus Pay
Vitamin Bucks, up to $2,080 earned annually as store credit
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Crew Member Discount
N}power customer appreciation and rewards program
Regular scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
For full-time Crew Members (30+ hours/week): medical, dental, and vision insurance
For full-time Crew Members (30+ hours/week): paid parental leave
For full-time Crew Members (30+ hours/week): paid medical leave through company-paid short-term disability insurance
For full-time Crew Members (30+ hours/week): company-paid short-term disability insurance
For full-time Crew Members (30+ hours/week): company-paid life insurance
For full-time Crew Members (30+ hours/week): voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance
For full-time Crew Members (30+ hours/week): retirement savings plan (401k) with discretionary company match
For full-time Crew Members (30+ hours/week): healthcare and dependent care Flexible Spending Account (FSA)
For full-time Crew Members (30+ hours/week): Health Savings Account (HSA) with company match