Body Care Manager

Natural Grocers•Boise, ID

10h

About The Position

The Body Care Manager is responsible for the successful operation and profitability of the Body Care department, including training, directing, and monitoring department staff. Department Managers are accountable for their department’s success and are scheduled to fulfill Manager on Duty (MOD) duties. The role requires hands-on participation in department and store operations, a schedule based on store needs that includes evenings, weekends, and holidays, 40 hours over five days per week, and attendance at mandatory store meetings.

Requirements

Ability to pass food safety training courses and/or certifications required by law, maintain compliance, and keep certifications up to date and registered when applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.
Must be able to meet the stated physical requirements, including lifting and carrying items of varying weights, pushing and pulling, and standing or walking for much of the shift.
Must be able to work in the stated environmental conditions, including frequent exposure to sharp tools and equipment, dust, fumes, and congested worksites.

Nice To Haves

High school diploma or GED preferred.
One to two years of retail experience in a grocery or retail environment preferred.
Natural foods background is a plus.
One to two years of experience supervising others preferred.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence, and adhere to company policies.
Create an inviting, full, and shoppable department.
Order body care products and maintain accurate inventory levels.
Manage margins and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Participate in and manage tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, assign tasks, and follow up on their completion.
Coordinate with other department managers to cross-train staff and accomplish needed tasks.
Conduct active and passive product demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including completing DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and covering register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage business disruptions, including loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze BEx reports; and use email and other information systems programs as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.

Benefits

Birthday Bonus Pay.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew member discount.
N}power customer appreciation and rewards program.
Regular, scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time crew members working 30 or more hours per week: paid parental leave.
For full-time crew members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time crew members working 30 or more hours per week: company-paid short-term disability insurance.
For full-time crew members working 30 or more hours per week: company-paid life insurance.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
Retirement savings plan (401k) with discretionary company match.
Healthcare and dependent care Flexible Spending Accounts (FSA).
Health Savings Account (HSA) with company match.