Boat and ATV Sales Consultant

Bass Pro Shops•Bristol, TN

About The Position

The Boat & ATV Sales Consultant performs sales and customer-service activities to help boat and ATV customers make informed buying decisions and have a pleasant, productive shopping experience. The role engages customers, determines their needs, explains relevant products, and maintains current knowledge of products, pricing, and promotions. It also involves preparing and maintaining the showroom, managing customer leads and follow-up activities in the company CRM, coordinating with the Service Department for customer deliveries, participating in special sales events, and accurately completing sales paperwork. The consultant is expected to meet monthly individual and company sales goals, maintain a clean and professional work area, protect sensitive information, and follow company policies and procedures. The position works under general supervision using established procedures, with occasional independent judgment and opportunities to recommend improvements to work procedures, policies, and practices.

Requirements

High school education or equivalent experience.
Ability to calculate figures such as discounts and percentages.
Ability to communicate with customers and associates in a friendly and professional manner.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computer system and point-of-sale register system.
Ability to lift up to 50 pounds.
Ability to stand for extended periods.

Responsibilities

Provide friendly, timely customer service and support a pleasant shopping experience.
Meet with prospective customers to determine their boating or ATV needs and provide information to support informed buying decisions.
Maintain product knowledge using available resources, including brochures, the Internet, and training meetings.
Stay informed about advertised products, pricing, promotions, and sales training and direction.
Coordinate with the Service Department to ensure seamless customer deliveries.
Maintain confidentiality of sensitive and personal information.
Prepare the showroom each morning, ensuring signage meets presentation standards and products are clean, presentable, and sellable; maintain product cleanliness and integrity throughout the day.
Enter new customers and manage leads, prospects, follow-up activities, and daily customer tasks in the provided CRM before and after sales.
Participate in special events, including boat shows and parking-lot events.
Accurately complete required sales paperwork.
Meet and exceed individual monthly sales goals and achieve company monthly sales goals.
Maintain a clean and professional work area and follow company policies and procedures.
Perform other duties as assigned.
Make recommendations regarding work procedures, policies, and practices.