BMV Floating Customer Service Representative 2

Indiana Department of Correction•Greenfield, WI

6d•Onsite

About The Position

The Bureau of Motor Vehicles (BMV) Customer Service Representative 2 administers and evaluates driving exams and assists customers with vehicle and watercraft titles and registrations. The employee calmly and patiently evaluates customers’ knowledge and ability to follow traffic laws. When not facilitating exams, the employee processes customer transactions at the front line. The position serves primarily at the Greenfield, Indiana, branch and may be deployed to regional offices as needed. Travel to other branch locations, training, or branch-related community activities may account for up to 20 percent of the time. The role may be utilized in a supervisory capacity based on agency needs. Greenfield branch hours are Tuesday 9:00 a.m.–6:30 p.m.; Wednesday through Friday 9:00 a.m.–5:00 p.m.; and Saturday 9:00 a.m.–12:30 p.m. The branch is closed Sunday and Monday. The salary traditionally starts at $41,418.00 and may be commensurate with education and work experience. A degree is not required; a high school diploma or equivalent is required.

Requirements

High school diploma or equivalent.
Must be at least 21 years old.
Must have held a valid driver’s license for at least the preceding 12 months.
Must be free from at-fault motor vehicle accidents that resulted in death or serious bodily injury.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Customer service experience.
Ability to relate tactfully but decisively to different people and situations, with a calm disposition, alertness, quick reflexes, and patience.
Familiarity with the operation of all types of motor vehicles.
Working knowledge of Indiana driving laws.
Strong communication skills.
Critical-thinking and troubleshooting ability.
Ability to process cash and card transactions.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Administer skills tests and evaluate driving skills.
Assist customers with vehicle and watercraft title and registration needs.
Maintain compliance with Indiana laws concerning the operation, licensure, and registration of personal motor vehicles.
Attend training classes and take certification tests as required.
Maintain the privacy of customers and related records.
Substitute for Customer Service Representatives as needed.
Travel to other branch locations within the region based on operational needs.
Perform other duties, responsibilities, and activities as assigned.

Benefits

Three medical plan options, including prescription coverage, as well as vision and dental plans.
Wellness Rewards Program with gift card rewards for completing wellness activities.
Health savings account with bi-weekly state contributions.
Deferred compensation 457(b) account with employer match.
Two fully funded pension plan options.
Leave policies, including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
Up to 15 hours of paid community service leave.
Combined 180 hours of paid vacation, personal, and sick leave.
12 paid holidays, or 14 in election years.
Education Reimbursement Program.
Group life insurance.
Referral Bonus program.
Employee assistance program with covered behavioral health visits.
Qualified employer for the Public Service Loan Forgiveness Program.
Free parking for most positions.
Free LinkedIn Learning access.