BMV Customer Service Representative 2

State of Indiana•Muncie, IN

4d•Onsite

About The Position

Customer Service Representatives 2 at the Indiana Bureau of Motor Vehicles administer and evaluate driving exams, assist customers with vehicle and watercraft titles and registrations, and process customer transactions. The role requires calmly and patiently evaluating customers’ knowledge and ability to follow traffic laws while providing front-line service. This position serves at the Muncie, Indiana, BMV branch. Branch hours are Tuesday 9:00 a.m.–6:30 p.m.; Wednesday through Friday 9:00 a.m.–5:00 p.m.; and Saturday 9:00 a.m.–12:30 p.m. The branch is closed Sunday and Monday. The salary traditionally starts at $41,418.00 and may be commensurate with education and work experience. The position may be used in a supervisory capacity based on agency needs. The State of Indiana describes its work as an opportunity to make a measurable impact on Hoosiers and offers a focus on work-life balance.

Requirements

High school diploma or equivalent.
Must be at least 21 years of age.
Must have held a valid driver's license for at least the preceding 12 months.
Must be free from at-fault motor vehicle accidents that resulted in death or serious bodily injury.
Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
Customer service experience.
Ability to relate tactfully but decisively to varied people and situations, with calmness, alertness, quick reflexes, and patience.
Familiarity with the operation of all types of motor vehicles.
Working knowledge of Indiana driving laws.
Strong communication skills.
Critical-thinking and troubleshooting ability.
Ability to process cash and card transactions.
Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

Administer skills tests and evaluate driving skills.
Assist customers with vehicle and watercraft title and registration needs.
Maintain compliance with Indiana laws governing the operation, licensure, and registration of personal motor vehicles.
Attend training classes and/or take certification tests as required.
Maintain the privacy of customers and related records.
Substitute for Customer Service Representatives as needed.
Perform other duties, responsibilities, and activities that may be assigned.

Benefits

Three medical plan options, including prescription coverage
Vision and dental plans
Wellness Rewards Program with gift card rewards for completing wellness activities
Health savings account with bi-weekly state contributions
Deferred compensation 457(b) account with employer match
Two fully funded pension plan options
Paid New Parent Leave and paid Childbirth Recovery Leave for eligible employees
Paid community service leave
Combined paid vacation, personal, and sick leave
Paid holidays
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program with covered behavioral health visits
Eligibility as an employer for the Public Service Loan Forgiveness Program
Free parking for most positions
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