BMV Floating Customer Service Representative 2

State of Indiana • Greenfield, IN

20h • Onsite

About The Position

Customer Service Representatives 2 administer and evaluate driving exams and assist customers with vehicle and watercraft titles and registrations. They evaluate customers’ knowledge of and ability to adhere to traffic laws, and process customer transactions when not facilitating exams. This position serves primarily at the Greenfield, Indiana, BMV branch office and may be deployed to regional offices as needed. The role may also be used in a supervisory capacity based on agency needs.

Greenfield branch hours are Tuesday 9:00 a.m.–6:30 p.m.; Wednesday through Friday 9:00 a.m.–5:00 p.m.; and Saturday 9:00 a.m.–12:30 p.m. The branch is closed Sunday and Monday. The position traditionally starts at $41,418, with compensation potentially adjusted based on education and work experience.

Requirements

• High school diploma or equivalent.
• Must be at least 21 years of age.
• Must have held a valid driver’s license for at least the preceding 12 months.
• Must be free from at-fault motor vehicle accidents resulting in death or serious bodily injury.
• Ability to travel up to 20% of the time to branch locations, training, or branch-related community activities.
• Customer service experience.
• Ability to relate tactfully and decisively to different people and situations, with calm disposition, alertness, quick reflexes, and patience.
• Familiarity with the operation of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• Strong communication skills.
• Critical-thinking and troubleshooting ability.
• Ability to process cash and card transactions.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Administer skills tests and evaluate driving skills.
• Assist customers with vehicle and watercraft title and registration needs.
• Maintain compliance with Indiana laws concerning personal motor vehicle operations, licensure, and registration.
• Attend required training classes and take certification tests as required.
• Maintain the privacy of customers and related records.
• Substitute for Customer Service Representatives as needed.
• Travel to other branch locations within the region based on operational needs.

Benefits

• Three medical plan options, including prescription coverage, plus vision and dental plans.
• Wellness Rewards Program with gift card rewards for completing wellness activities.
• Health savings account with a bi-weekly state contribution.
• Deferred compensation 457(b) account with employer match.
• Two fully funded pension plan options.
• Paid leave policies, including 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers.
• Up to 15 hours of paid community service leave.
• Combined 180 hours of paid vacation, personal, and sick leave.
• 12 paid holidays, or 14 in election years.
• Education Reimbursement Program.
• Group life insurance.
• Referral Bonus program.
• Employee assistance program with covered behavioral health visits.
• Qualified employer for the Public Service Loan Forgiveness Program.
• Free parking for most positions.
• Free LinkedIn Learning access.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED