BMS Console Operator
About The Position
The BMS Console Operator serves as the frontline technical monitor and dispatcher for critical Google campus environments, working from a central monitoring center. The role monitors Building Management Systems (BMS) in real time, mitigates alarms, manages HVAC comfort controls, and escalates incidents. By detecting equipment anomalies early, the operator helps protect campus uptime, support energy and cost savings, and meet operational KPIs for alarm reduction, SLA response, and incident reporting. The operator monitors systems across assigned Google facilities, responds to alarms and service requests, adjusts temperature and airflow settings remotely, coordinates technical and emergency response, prepares incident reports, and tracks operational metrics and shift handovers. The position is on-site in Mountain View, California, with a Monday–Friday schedule from 6:00 a.m. to 2:30 p.m.
Requirements
- 2–4+ years of hands-on experience in central monitoring, BMS console operations, critical environments, or commercial HVAC controls.
- Familiarity with major BMS/DDC platforms such as Johnson Controls Metasys, Siemens Desigo/Apogee, Automated Logic WebCTRL, Schneider EcoStruxure, or Alerton.
- Foundational understanding of commercial mechanical and HVAC systems, including chillers, boilers, AHUs, RTUs, CRAC/CRAHs, VAV boxes, and pumps.
- Strong customer service etiquette for phone calls, radio dispatches, and ticket handling.
- Clear technical writing skills for incident summaries and shift handoff logs.
- Ability to prioritize multiple incoming critical alarms under high-pressure or emergency conditions.
- Must be authorized to work in the United States without visa sponsorship.
Nice To Haves
- Experience in a data center, technology campus, or hospital.
Responsibilities
- Continuously monitor BMS front-ends for HVAC, electrical, leak detection, and environmental controls across assigned Google facilities.
- Triage, acknowledge, and resolve building alarms in real time, and identify nuisance or repeated alarms.
- Remotely troubleshoot sequence anomalies, setpoint drift, and program errors before dispatching field staff.
- Serve as the initial technical contact for facilities service tickets, campus call-center inquiries, and occupant comfort requests.
- Remotely adjust temperature setpoints, VAV airflow, and scheduling to maintain comfort and energy efficiency.
- Coordinate response to critical equipment failures, power interruptions, leaks, and life-safety events.
- Dispatch on-site Critical Environments technicians, engineering leads, or emergency vendors according to campus SOPs and EOPs.
- Draft and distribute accurate, timely incident reports in accordance with SLA timelines.
- Maintain required day-shift console headcount for uninterrupted coverage and contractual compliance.
- Track operational metrics, alarm closure rates, and dispatch volumes to support alarm-reduction initiatives.
- Log shift activity, handovers, and outstanding maintenance tickets to support continuity between shifts.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive medical, dental, and vision care
- Paid parental leave at 100% of salary
- Paid time off and company holidays
- Early access to earned wages through Daily Pay
- Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
