Blood Drive Receptionist/Customer Service Representative - Part-time

New York Blood Center Enterprises • Providence, RI

13d

About The Position

The Blood Drive Receptionist/Customer Service Representative greets and registers blood donors and provides courteous, respectful service intended to create a positive experience and encourage donors to return. The role follows applicable safety, OSHA, FDA, and AABB requirements as well as standard operating procedures for registration. It also involves completing donor paperwork, maintaining confidentiality, assisting with donor reactions, and helping prepare and maintain blood-drive work areas and equipment. The position requires travel throughout Rhode Island and Massachusetts and flexibility to work varied hours, including weekends.

Requirements

• High school diploma or equivalent.
• Superior customer-service skills.
• Ability to stay organized and attentive to detail.
• Ability to adapt to varied working conditions, scheduled hours, and change.
• Pleasant, positive attitude, honesty, and dependability.
• Fluency in speaking, reading, writing, and comprehending English.
• Ability to meet irregular working hours, including weekends.
• Ability to travel throughout Rhode Island and Massachusetts.

Responsibilities

• Greet and register all presenting donors professionally.
• Acknowledge donors respectfully and provide a positive, pleasant customer-service experience that encourages them to return.
• Observe safety and OSHA policies and FDA and AABB guidelines and regulations.
• Follow all standard operating procedures associated with registration.
• Work cooperatively with team members and adapt to different personalities and working surroundings.
• Complete paperwork accurately for directed, autologous, and therapeutic donors.
• Maintain donor and patient confidentiality.
• Assist with treatment of donor reactions as necessary.
• Keep the work area neat and clean.
• Assist with restocking, setting up and packing equipment, and overseeing the refreshment area as appropriate.
• Perform other duties as requested by the Donor Services Supervisor or management team.

Benefits

• Competitive pay of $18.02 per hour.
• Flexible scheduling.
• Opportunity to contribute to a lifesaving mission and support the community.
• Opportunity to gain healthcare-industry experience and advance in a supportive environment.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED